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Provisioning error when trying to setup AT&T Numbersync on my LG G Pad X 8.0

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Provisioning error when trying to setup AT&T Numbersync on my LG G Pad X 8.0

I recently got an LG G Pad X 8.0 tablet from AT&T.  I have been trying to set up AT&T Numbersync on it so that I can make and receive calls on my tablet aside from regular cellphone.  I have a Moto G4 Plus cellphone (unlocked) and this is the smartphone that I want to sync calls to my LG G Pad X 8.0.

 

When I attempt to set up Numbersync, I go through the prompt to login to myAT&T.  

I login using my phone's wireless number and password.  

I click next after IMPORTANT INFORMATION page is displayed.

I enter my E911 Home address and click Verify Address.

I accept the pre-filled Device Name: LG G Pad X 8.0 and click Next.

 

It then display "Provisioning... please wait".

After awhile, it states:

Login Failure  You must have an active AT&T wireless account.  Please go to AT&T.com to activate an account.

 

This is puzzling because both my cellphone and my tablet are activated?

 

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ACE - Expert
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎04-12-2019 4:40 AM

Re: Provisioning error when trying to setup AT&T Numbersync on my LG G Pad X 8.0

You can't use numbersync with a non att smartphone. Your unlocked phone won't work with numbersync.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
Contributor

Re: Provisioning error when trying to setup AT&T Numbersync on my LG G Pad X 8.0

Thanks for replying. So it doesn't matter that the Moto G4 Plus is compatible with AT&T the and it has to be a smartphone bought specifically from AT&T? I thought as long as the phone is capable of enhanced LTE that it should work.
Message 3 of 5
ACE - Expert

Re: Provisioning error when trying to setup AT&T Numbersync on my LG G Pad X 8.0

Your phone can't get enhanced lte services. It might be compatible but att does not allow non att branded phones to use those services.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
Contributor

Re: Provisioning error when trying to setup AT&T Numbersync on my LG G Pad X 8.0

"att does not allow non att branded phones to use those services." Such an [word filter avoidance] company.

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