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You know, there are a number of us with the same issue, searching the issue on google, possibly hundreds of us are having this issue.
Why not post support infor here, or at least on the FAQs? It would be a lot faster than the hour or more it usually takes me when I have to get on the phone with ATT support, not even mentioning the odds against recieving a call at a time I can sit around and mess with the phone for an hour, or the difficulting in trying to troubleshoot a phone while I'm talking on it.