Explore & discover

Helpful Links

Prepaid plan firmware updates

Tutor

Prepaid plan firmware updates

Will AT&T branded Samsung S8 Actives that are on a prepaid plan get firmware updates? I have an unlocked AT&T phone that is still on Android 7.0 and does not get any updates. My friend has the exact phone and his OS is Android 8.0 so I know updates are available. Just wondering how I can get updates. Samsung was no help, Smart Switch or the call center.

208 Views
Message 1 of 6
ACE - Sage

Re: Prepaid plan firmware updates

Yes.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6

Re: Prepaid plan firmware updates

Myself I have the Lg V40 Thinq phone and its Android and being its prepaid
plan and phone it receives any and all updates. Even being that your phone
is prepaid and Android it should receive any updates? Is your phone through
At&t? Being that its unlocked?
Message 3 of 6
Tutor

Re: Prepaid plan firmware updates

Yes it is an AT&T branded Samsung S8 Active. It is unlocked and I have previously used it on Cricket Wireless. I have never gotten any OTA updates. I now have an activated AT&T prepaid sim card in my phone but if I check for an update it says it is up to date. I know this is not true since my friend has the same phone and has Oreo (8.0) on his phone. 

Message 4 of 6
Tutor

Re: Prepaid plan firmware updates

I thought so too but it has not.

Message 5 of 6
Tutor
Solution
Accepted by topic author
Accepted by Cghunter
‎10-20-2019 3:37 PM

Re: Prepaid plan firmware updates

Ahh, I had to clear the cache on the software update app which must have cleared the "Current software is up to date" and then I tried to grab an OTA update again and the software update started. I cleared any app that I thought might be related to software updates so I'm not sure if this was the app that actually got it going but hey it's updating 🙂 

Tags (1)
Message 6 of 6
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support