Portable Hotspot Disconnects

Tutor

Portable Hotspot Disconnects

I just got an HTC One X phone and am using the portable hotspot to access the Internet on my IPad and laptop.  It has started disconnecting after only a few minutes with no warning.

 

I am still under my data usage for the month and don't understand why it is doing this and how to fix it.

 

Can anyone help?

 

Thanks.

Pat

Message 1 of 9 (3,584 Views)
Mentor

Re: Portable Hotspot Disconnects

do you have a tethering plan through att or are you using an app to tether? I know there used to be an app on google play called foxfi that has a free version that limits the amount of data.
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Professor

Re: Portable Hotspot Disconnects

Do you have a data plan that allows tethering?

Message 3 of 9 (3,566 Views)
Tutor

Re: Portable Hotspot Disconnects

Yes, I have tethering but the portable hotspot should work without tethering and it was until the last couple of days.  I have connected it to my laptop to see if that makes a difference.

 

Message 4 of 9 (3,560 Views)
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Tutor

Re: Portable Hotspot Disconnects

Okay, tried tethering and it still disconnects.  This is annoying!  

 

Pat

Message 5 of 9 (3,555 Views)
Tutor

Re: Portable Hotspot Disconnects

I am still having this problem.  I have not reached my data usage limit.  I am home, not moving between towers, power is fine and it is still a problem.  Does anyone else have this problem?

 

Pat

Message 6 of 9 (3,344 Views)
Professor

Re: Portable Hotspot Disconnects

You should probably contact AT&T customer service, and see if they can fix it.  Both tethering and protable hotspot will not function properly if you don't have a data plan that includes tethering.  So its possible they just don't have the tethering feature enabled or provisioned properly in your account, even though you have a data plan that includes it.

Message 7 of 9 (3,277 Views)
Tutor

Re: Portable Hotspot Disconnects

I will contact them but my contract does have tethering and the strange thing is that it worked just fine until recently when it started disconnecting after just a few minutes.  I have a 6gb data plan.

 

 

Pat

 

Message 8 of 9 (3,238 Views)
Professor

Re: Portable Hotspot Disconnects


patetcmi wrote:

I will contact them but my contract does have tethering

 


 

I know you have tethering as a feature on your account.

 

But just because you are supposed to have it (paying for it), does not mean they actaually have your account setup properly in their system.  There are some technical things that can happen on their side, that can prevent a feature from being properly used, even if your account is "supposed" to have it.  May or may not be the case.  But its a good idea to at least eliminate this as the cause.

 

Is there anything else that might have changed, that may be affecting tethering?  Such as newly installed apps, or did you install a

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