Tutor
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6 Messages
Poor Cell Service or No Service on LG G4
I have tried and tried to fix this issue but am at a loss for what to do. I have recently noticed a severe drop in Service Quality. My G4 will show 3 or 4 bars of service until I tap the send button on the dailer. At that point the bars go away and calls either dont go through or I get an out of service area message. It was never a problem at all until recently. Im sure its not a phone issue. I did a hard reset on it but didnt help either.
I have the US991 Model of G4. Just put a new sim card in it and didnt fix it either. Coverage map is excelent where I am located. So any help would be appreciated thank you.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.4K Messages
5 years ago
Hello @Extremedriver,
We can definitely provide you with some troubleshooting steps for these wireless signal issues that you've been experiencing. We recommend using our Troubleshoot & Resolve Tool to fix this. Simply select your device and the issue, then follow the steps to find a solution. You can also use Wi-Fi Calling from AT&T to talk and text over any active Wi-Fi connection. If you're still having any issues, please take a look at this forums post on Dropped calls and Connectivity issues, which contains some great tips for people who are experiencing service issues. Thanks for reaching out to us.
Sean, AT&T Community Specialist
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Gmacdonald6
New Member
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1 Message
3 years ago
I live at 2875 Idlewild Dr. in Reno, NV. My cell phone has been dropping calls at my home for two weeks. I have enabled WiFi phoning to no avail. I believe AT&T has lost a cell tower or two due to a recent fire in Southwest Reno. If this issue is not resolved I will have to switch carriers as I work from home.
Gary (Edited per community guidelines)
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Varalakshmi
Former Moderator
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697 Messages
3 years ago
Hello @Gmacdonald6,
Please be mindful about sharing your personal details like Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum, and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed.
That said, as per AT&T Community Guidelines, we will have to close this thread, as it is 1 year old. We would request you to post it as a new conversation.
Have a great day!
Regards,
AT&T Moderator
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