Phone calls

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Phone calls

Is anyone else reporting lack of phone call service with AT&T?
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Message 1 of 3
Contributor

Re: Phone calls

Yes, it is a nightmare. ATT... No live chat! Won't let me register my phone number. Won't let me chat. Have to use Wi-Fi calling. I have spoken to a dozen reps all asking me to repeat the same gd thing. Really?? They say not coverage issue. They can't read my SIM. They tried a re register. NOTHING. "NO MOBILE CONNECTION."

If I could get ONE rep to help me, but a dozen? "You have to have a second phone lalala." What single person has a second phone?

"We don't have a store in your area." What? I am stranded traveling in Rapid City, South Dakota with bad Wi-Fi and no phone! Disgusted!

ONE rep per technical issue AT&T! Make it easy to live chat, not "F you, we won't set you up."

Un-user-friendly!
Message 2 of 3
Administrator

Re: Phone calls

Hello there @Conference!

 

We never wish to hear of our customers experiencing this type of service issue! These days, the utilization of your phone service is definitely important. I will be happy to work with you further.

 

I would like to research the matter in order to gather additional details on the service problem. Please expect a private message from me shortly. We can go ahead and continue from there.

 

I hope to speak soon, have a wonderful week!

 

Shenoah, AT&T Community Specialist


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