Yes, it is a nightmare. ATT... No live chat! Won't let me register my phone number. Won't let me chat. Have to use Wi-Fi calling. I have spoken to a dozen reps all asking me to repeat the same gd thing. Really?? They say not coverage issue. They can't read my SIM. They tried a re register. NOTHING. "NO MOBILE CONNECTION."
If I could get ONE rep to help me, but a dozen? "You have to have a second phone lalala." What single person has a second phone?
"We don't have a store in your area." What? I am stranded traveling in Rapid City, South Dakota with bad Wi-Fi and no phone! Disgusted!
ONE rep per technical issue AT&T! Make it easy to live chat, not "F you, we won't set you up."