08-21-2013 6:05 PM
I bought a used Pantech Flex for my niece. Worked fine for a week, but a couple days ago, it started dialing 911 on its own. Weird, but true. We have even received several calls from the police about these calls. Last night, I took the phone and put it in the drawer of my bedside table to make sure no one was inadvertently touching it - and it made four 911 calls from the drawer.
Is there a way to disable emergency calling? I can't find it in the settings. Or does anyone have another idea?
08-23-2013 11:02 AM
Is the phone still unintentionally calling 911? Have you tried taking the battery out? You may want to do some basic troubleshooting. Just click on the link below to find a troubleshooting guide. Make sure you select the correct device from the list.
Device How To
If that doesn't help, we recommend you send a private message to ATTCustomerCare by clicking here. Be sure to provide your name, phone number, email address, and the best time to reach you. It might be a good idea to include an alternate phone number, just in case. Please keep in mind that it may take up to two business days to receive a reply, but this team will work very hard to get your problem fixed.We definitely want to get this taken care of as quickly as possible.
08-27-2013 9:39 AM
If the phone was purchased from AT&T (either an AT&T company store, or online/by phone) you can exchange the phone for a new one within 30 days of purchase at a store. After that, you need to send it in for repair, and you might get a refurbished unit back. So I would advise taking advantage or the 30-day exchange policy, if it still applies to you.
You can try to power the phone off by pulling the battery, as suggested. Or do a factory reset. But other than that, I'd just return it for a new one. This is a pretty serious malfunction, and one I wouldn't mess around with too much.
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