Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Aug 21, 2013
6:05:13 PM
View profile
Pantech Flex dialing 911 by itself

I bought a used Pantech Flex for my niece. Worked fine for a week, but a couple days ago, it started dialing 911 on its own. Weird, but true. We have even received several calls from the police about these calls. Last night, I took the phone and put it in the drawer of my bedside table to make sure no one was inadvertently touching it - and it made four 911 calls from the drawer.

 

Is there a way to disable emergency calling? I can't find it in the settings. Or does anyone have another idea?

I bought a used Pantech Flex for my niece. Worked fine for a week, but a couple days ago, it started dialing 911 on its own. Weird, but true. We have even received several calls from the police about these calls. Last night, I took the phone and put it in the drawer of my bedside table to make sure no one was inadvertently touching it - and it made four 911 calls from the drawer.

 

Is there a way to disable emergency calling? I can't find it in the settings. Or does anyone have another idea?

Pantech Flex dialing 911 by itself

4,618 views
2 replies
(0) Me too
(0) Me too
Reply
View all replies
(2)
Highlighted
0
(0)
  • Rate this reply
View profile
Aug 23, 2013 11:02:49 AM
0
(0)
Community Manager

Hello, joann23456!

Is the phone still unintentionally calling 911? Have you tried taking the battery out? You may want to do some basic troubleshooting. Just click on the link below to find a troubleshooting guide. Make sure you select the correct device from the list.

 

Device How To

If that doesn't help, we recommend you send a private message to ATTCustomerCare by clicking here. Be sure to provide your name, phone number, email address, and the best time to reach you. It might be a good idea to include an alternate phone number, just in case. Please keep in mind that it may take up to two business days to receive a reply, but this team will work very hard to get your problem fixed.We definitely want to get this taken care of as quickly as possible.

 

Thanks!

 

-Mariana




Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, joann23456!

Is the phone still unintentionally calling 911? Have you tried taking the battery out? You may want to do some basic troubleshooting. Just click on the link below to find a troubleshooting guide. Make sure you select the correct device from the list.

 

Device How To

If that doesn't help, we recommend you send a private message to ATTCustomerCare by clicking here. Be sure to provide your name, phone number, email address, and the best time to reach you. It might be a good idea to include an alternate phone number, just in case. Please keep in mind that it may take up to two business days to receive a reply, but this team will work very hard to get your problem fixed.We definitely want to get this taken care of as quickly as possible.

 

Thanks!

 

-Mariana




Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Pantech Flex dialing 911 by itself

2 of 3 (4,515 Views)
0
(0)
  • Rate this reply
View profile
Aug 27, 2013 9:39:48 AM
0
(0)
ACE - Professor

If the phone was purchased from AT&T (either an AT&T company store, or online/by phone) you can exchange the phone for a new one within 30 days of purchase at a store.  After that, you need to send it in for repair, and you might get a refurbished unit back.  So I would advise taking advantage or the 30-day exchange policy, if it still applies to you.

 

You can try to power the phone off by pulling the battery, as suggested.  Or do a factory reset.  But other than that, I'd just return it for a new one.  This is a pretty serious malfunction, and one I wouldn't mess around with too much.

If the phone was purchased from AT&T (either an AT&T company store, or online/by phone) you can exchange the phone for a new one within 30 days of purchase at a store.  After that, you need to send it in for repair, and you might get a refurbished unit back.  So I would advise taking advantage or the 30-day exchange policy, if it still applies to you.

 

You can try to power the phone off by pulling the battery, as suggested.  Or do a factory reset.  But other than that, I'd just return it for a new one.  This is a pretty serious malfunction, and one I wouldn't mess around with too much.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Pantech Flex dialing 911 by itself

3 of 3 (4,388 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post