Number Sync on Gear S3 Frontier Keeps Disabling.

When I place it in "Always on", it defaults to standalone

The fix lasted about 9 hours until it disabled at 2:30 am....back to square one again.

Hi there @Olseer,

I appreciate you working to get this resolved and trying out the troubleshooting previously suggested. I apologize you’re still having this problem with your NumberSync. We can definitely explore some additional options.

I would like to invite you to send a private message to @ATTMobilityCare so I can get some more information from you. This will help me access your account and ensure you’re provisioned correctly. Within the message, please include your full name, phone number, and the best time and method to reach you. I appreciate it!

I’m looking forward to hearing from you! Have a beautiful day!

Larry, AT&T Community Specialist

I sent info as requested and received the following response:

"Hello, xxxx!  We appreciate you providing us with your contact number and available times to call. In order for us to provide you with the best of our assistance, kindly verify, in a Private Message, what it is you need help with. Looking forward to your reply. Thank you!"

This whole experience is frustrating.

Hi @Olseer,

Thank you for joining this thread on our Community Forums. I can understand how this process can be concerning and I would like to make this as easy as possible.

At this time, we have not been able to locate your message. There are a few different places the message could have gone and I want to make sure I receive your message right away to resolve your issue.

Will you please send me a private message to @ATTMobilityCare. This way the message will come straight to me and I can personally help.

Thank you for your time and I look forward to talking to you!

Demetria, AT&T Community Specialist

I plan on going back to my AT&T store on Saturday (nothing is getting accomplished on this forum despite sending info back to Cares), so I decided to completely disconnect the watch from the phone this morning.

I deactivated Numbersync on the watch, verified that that is was removed on my AT&T portal, and conducted (yet another) factory reset on the watch (BTW, I received yet another communication that I should try a factory reset, which is incredibly annoying..is anyone is taking this seriously?).  

I rebooted the watch as a stand alone device and it is not connected it to my phone.  6 hours later I received the following text on my phone:

AT&T Free Msg:
Just a reminder, you turned on NumberSync for wearables between xxx.xxx.xxxx and xxx.xxx.xxxx. Voice, message, and data rates apply.
Visit att.com/numbersync for more info.

I rechecked my  watch and it is still in standalone mode, the Bluetooth is still off, the Numbersync menu asks if I want to set up Numbersync, and my AT&T portal asks me if I want to sync a wearable.  I called another number and the watch number, not the phone's number, came up.

Will see what the store manager can do for me on Saturday and if he has made any further progress on my issue.  Since he has redone my watch setup already (he has done factory resets/warranty watch replacement with a second Frontier/working his network within AT&T), he seems to be the only AT&T resource that sees a factory reset doesn't change anything.  Calling tech support is useless (first step each time is doing a factory reset/re-pairing the device, it takes an hour for them to realize that they don't know what to do, I have to leave to get back to work, I call in again and get a new tech that wants to start with a factory reset) and this forum hasn't been productive.

Over two months now, untold hours on the phone with tech support, went to two AT&T stores, was told to do a warranty replacement on my S7 Edge (painful), did a warranty replacement on the Frontier, finally found a manager at the third AT&T store who is actually doing something.

I returned to the AT&T store for another two hour session.  This time they removed my SOC code and provisioned it to a new phone line for the watch, and then brought it back on my account.  We didn't make any progress...the new number won't show on my AT&T profile as a wearable but as an unknown device, so the Numbersync is not even allowed now.  The assistant then set up call forwarding, which had always worked on my previously, and that worked for about 8 hours until I suddenly received multiple messages on my watch that the call forwarding was disabled.  The tech had me leave, hoping that the watch profile would reset overnight and be recognized as a wearable, but the 4 days later there is no change and still no call forwarding.  Will head back to the AT&T store on Saturday again.

Just found this thread after months of my own struggles...  I preordered my S3 Frontier direct from Samsung, and despite having all of the AT&T specific instructions in the box, it was a nightmare getting a line activated for it with phone support and getting the eSIM added to the line.

Numbersync was an even bigger nightmare.  At first, I couldn't get the Numbersync activation process to complete on my S7 Edge.  It kicked me out to the screen but would time out every time during the final screen regardless of whether I was on LTE or Wifi.  After leaving it while on a weekend vacation, I was able to get it activated upon return, but I still had issues.  I would get random messages informing me that NumberSync was on/off and although I would get calls mirrored, I could never get messages (despite having the Gear app setup and using the stock samsung messaging client).

Through some magic combo that involved a full reset of the S3 and my S7 post-Nougat update plus removing the S3 from my Numbersync profile, I finally reached a mostly functional state.  At this point, I no longer get the random off and on prompts stating that Numbersync has been turned on.  Call functionality works well, and I can initiate calls from the watch as well as receive them.  HOWEVER, I can't figure out what combination of phone settings, voodoo magic, standing on one leg, moon-worshipping, etc. will get the text portion to work correctly.  At one point recently, I received all text messages when connected to the phone via Bluetooth, but once I went remote (standalone mode over LTE), I got no new messages (despite still getting any calls).  Then, it pretty much reversed itself in that I got no message notifications as long as I was on Bluetooth, but once I went remote, I got a barrage of notifications on the watch with all of the messages (most of which I'd already responded to or marked read on the phone side).  In short, the functionality is very flaky at best.  At this point, i've taken to just using it as a mostly standalone device for walks/runs when I don't want to carry a phone on me.  I forward calls manually to the watch's # and use a separate app for texts which does actually ensure that I get a notification as long as the phone is on and connected.

My experiences with support largely match what I've seen here is that there is a predefined set of troubleshooting steps that reps have for you to try, and that's it.  Samsung is equally clueless and refers you to AT&T.  While I'm not glad to hear that other folks are having issues, at least I know it isn't just me. 😞