Explore & discover

Helpful Links

Note 9 update to pie


Note 9 update to pie

I updated my phone and now my pics are gone. Any way to get them back?

Message 1 of 2
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎02-15-2019 3:04 PM

Re: Note 9 update to pie

Hello @annalcopeland, and we appreciate you reaching out to the community for answers!


To help add clarity with your question, have you checked the gallery app on your android after installing the software? Have you backed up and synced your files, media, and photos before the device update? If you have not done the requirements as mentioned, then you would not be able to recover the missing photos.


We would recommend using our AT&T Messages Portal which you can be able to back up and transfer all you files and photos into the AT&T cloud and transfer them to any capable device for further use.


If you continue to have trouble with your cellphone, feel free to use our  AT&T Troubleshoot & Resolve/ Galaxy S9, 9+  and select which issue and follow prompts to help get your device up to speed.


We hope this information helps, and you enjoy the rest of your week!


Dwight, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support