02-11-2019 10:23 PM
My note 9 hasn't received the pie 9.0 update. I keep checking for software updates and it just says its up to date. My wife got it but i havent. I've tried restarting my phone, swapping sim cards with my wife and i went to the system apps and cleared the cache and data from Google Services Framework and still nothing. Idk what else to do.
02-13-2019 9:19 AM
We hate to hear that you are having difficulties accessing a software update for your device. Let us take care of this for you!
To start the process, you can visit our AT&T Device Support/ Galaxy Note 9 and select Software Updates and follow the prompts to help your device up to speed.
We hope this information helps, and you have and awesome day!
Dwight, AT&T Community Specialist
02-15-2019 1:24 PM
I'm having the exact same problem and just cant seem to figure it out. Me and my ex are on same phone same plan same area. Shes gotten the update and couple other friends I know. However, when I check on wifi or not it just goes straight to latest version message.
02-15-2019 2:18 PM
02-15-2019 2:18 PM
I figured out the problem. As of right now i have the 9.0 pie update. I noticed for some reason while looking through forums of this problem. When you have a joint service of 2 in one line only one of you can get updates[EX: My wife and I go through the same line and she pays our monthly bills for our phones] Only one of the phones can receive updates, probably the primary user of the carrier account.The solution that i found was that your sim card is most likely defective. So what you need to do is swap sim cards with the phone that recived the update. Once done check for a system software update. If that doesnt work you will need to either keep the sim card in your phone for a few hours until your device does a daily software refresh check and update. If you are impatient like i was you will need to Back up your phone using smart switch app on the Samsung website and download it. Factory reset your phone while the sim card with receivable updates is in your phone. Once done check for a software update again and once updated, restore your phone using Smart switch.
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