Contributor
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1 Message
Note 5 nugate update
Every time I go to settings and check for the update my phone says there is no update available for your phone even though I get a message saying there is a update available for my phone I don't understand why is this happening
ATTHelp
Community Support
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231.2K Messages
7 years ago
Hello there @Balou62!
I’m happy to hear you are taking the initiative in updating your phone software. When we update our device software, the benefits are definitely numerous. Let’s get started on some resolution steps.
Since the issue started, have you attempted to restart your phone? By turning the device off and back on, this can refresh the phone system and allow the update to start. I also recommend ensuring you have a stable Wi-Fi connection in order to start the update process.
In some cases, if the phone does not have enough storage available for a new update, the software download will not occur. By removing unneeded files like old pictures, unused applications, and junk files, you can make the space needed for the update.
If you are still running into update issues, you can always go into your nearest Samsung Experience for a manual software update. To find your nearest location, please click here.
I hope this is found to be advantageous, have an excellent rest of your day!
Shenoah, AT&T Community Specialist
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