Contributor
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2 Messages
Note 4 not updating even though many updates available
I've been dealing with dropped calls, constant battery drainage and the phone turning on and off. My Note 4 is running on Android 5.1.1 and baseband version N910AUCU2DO12. I've gone to settings to check for software updates weekly and it always says current software is up to date, obviously it isn't. Marshmallow is now available as of July 21st but still nothing. Help! I dont have time between 2 jobs and 2 kids to go sit at the At&t store for help!
ATTHelp
Community Support
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231.4K Messages
7 years ago
Hello @Cmoore1934!
Thank you for taking time out of your busy schedule to post on the Community Forums! I am sorry to hear you’re experiencing these problems with your phone. I can definitely understand the importance of resolving this matter. I will be more than happy to help!
You are correct; the current available update for the Samsung Galaxy Note 4 is Android 6.0.1. This version is available via FOTA.
To troubleshoot issues online, please visit the Troubleshoot & Resolve Tool, which provides a detailed guide. After logging into your account, click on Software Update and follow the steps.
I hope this corrects the issue. If you need additional assistance, please send us a private message to @ATTCares. Make sure to include your full name, phone number, and IMEI number. This way we can explore additional options to fix the problem.
Have an excellent weekend!
Anabel, AT&T Community Specialist
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Cmoore1934
Contributor
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2 Messages
7 years ago
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ATTHelp
Community Support
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231.4K Messages
7 years ago
Hello @Cmoore1934,
Thank you for reaching back out, I'm sorry the above steps did not fix the issue. Please send us a private message to @ATTCares. Make sure to include your full name, phone number, and IMEI number. This way we can explore additional options to fix the problem.
I look forward to hearing from you, and please have a wonderful day!
Anabel, AT&T Community Specialist
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