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Not receiving messages

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Not receiving messages

Hello

 

I have a Google Pixel 2 XL fully updares. I'm being informed by multiple friends that I haven't received their MMS message, missing multiple messages on group chats and now just not receiving texts from 1 on 1 conversations. I thought it was the texting app but I downloaded a new one and same problem. What can I do?

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Message 1 of 138
Tutor

Re: Not receiving messages

In response to trying alternative texting apps; Beware, this did not fix my
problem. Hangouts no longer has sms support, so I tried:
Textra: looks nice but when you encounter the message failures were all
experiencing it simply won't show that you have a message to download. So
you'll never know the issue is happening at all.
Signal: same issue as Textra, does not display missed messages available
for download
Facebook Messenger: downloaded messages successfully only slightly more
often than my standard app. And I wasn't a fan of sharing my contacts with
Facebook.

Seriously guys, choose not to be stuck in the finger pointing game and
switch carriers already. I switched to Google's Project Fi last week and am
saving money with better coverage and zero issues.
Message 76 of 138
Tutor

Re: Not receiving messages

I tried all that as well and nothing worked until I called AT&T and asked them to disable VoLTE on my number and also in my phone's settings.

MMS has been working ever since.

Message 77 of 138
Tutor

Re: Not receiving messages

@99EEBizDecider

If you download MightyText to your phone you can access your texts on their
website via your desktop using any text app on your phone once you sync it.
Message 78 of 138
Tutor

Re: Not receiving messages

Switching is not such an easy proposition when you have 5 phones on an account.

Message 79 of 138
Tutor

Re: Not receiving messages

Right. I'd switch if I didn't have 4 on mine. 1 phone is still financed so
would have to pay it off AND buy another phone and I can't convince the
other 2 to purchase new phones since AT&T phones won't work on Verizon.
Mine is the Pixel 2 XL bought from Google.
Message 80 of 138

Re: Not receiving messages

I have been told that the issue should be resolved now. We ran some testing on my phone and everything seems to be working normal. Please keep the forum updated if you are still having problems and I will let our engineers at Google know. Thank you for your patience.

Message 81 of 138
Tutor

Re: Not receiving messages

Wouldn't there have had to been an Android software update to facilitate this?

Message 82 of 138
Tutor

Re: Not receiving messages

yoolyalana, 

 

Does this mean MMS will work with Enhanced 4G LTE Mode activated?

Message 83 of 138

Re: Not receiving messages

Yes,  MMS will work with Enhanced 4G LTE Mode activated. My understanding is that they updated on both the ATT and Google platform side so the update should have been pushed to the phone without interrupting the users.

Message 84 of 138

Re: Not receiving messages

Man, I hope you're right.  Was excited to see your post.  Went right to a old message that has yet to download and boom - spinning circle of nothing.  Won't download.  Any word on if old messages that wouldn't load should, now?  Or are those lost in Pixel 2/XL cyberspace forever?  I did a restart and reset network settings, etc....  Thus far, I don't have a sample to judge by...other than the old one(s) that still won't load.

Message 85 of 138
Tutor

Re: Not receiving messages

zwizard, I don't think a software update to phones would be needed if issue was on ATT network.

Message 86 of 138
Tutor

Re: Not receiving messages

Thanks, yoolyalana. Does that mean we should be able to turn Enhanced LTE back on without issue? Are there details on the root of the problem and why it was impacting Pixel 2s?
Message 87 of 138

Re: Not receiving messages

3 group MMS messages in a new thread won't load.... No way this is fixed.  

Message 88 of 138
Tutor

Re: Not receiving messages

I had the same issue. I deleted the previous conversations (group and
individual). It seems to be fine now. I haven't seen the "message
downloading" error yet.
Message 89 of 138
Contributor

Re: Not receiving messages

 This has been going on for over a month for me. I use my phone for business, like I'm sure a lot of other people do, and others rely on texting to communicate with me. I can't afford to wait for a fix that doesn't seem like a priority at all based on the total absence of communication (same with google). I tried to get a refund for the pixel 2 xl from google but was rejected. Therefore my only option is to go to another carrier. What a pain.

Message 90 of 138
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