02-25-2018 10:57 AM
I have a Google Pixel 2 XL fully updares. I'm being informed by multiple friends that I haven't received their MMS message, missing multiple messages on group chats and now just not receiving texts from 1 on 1 conversations. I thought it was the texting app but I downloaded a new one and same problem. What can I do?
03-22-2018 9:17 AM
03-22-2018 9:27 AM
I tried all that as well and nothing worked until I called AT&T and asked them to disable VoLTE on my number and also in my phone's settings.
MMS has been working ever since.
03-22-2018 12:53 PM
03-23-2018 12:12 PM
I have been told that the issue should be resolved now. We ran some testing on my phone and everything seems to be working normal. Please keep the forum updated if you are still having problems and I will let our engineers at Google know. Thank you for your patience.
03-23-2018 12:35 PM
Yes, MMS will work with Enhanced 4G LTE Mode activated. My understanding is that they updated on both the ATT and Google platform side so the update should have been pushed to the phone without interrupting the users.
03-23-2018 12:54 PM
Man, I hope you're right. Was excited to see your post. Went right to a old message that has yet to download and boom - spinning circle of nothing. Won't download. Any word on if old messages that wouldn't load should, now? Or are those lost in Pixel 2/XL cyberspace forever? I did a restart and reset network settings, etc.... Thus far, I don't have a sample to judge by...other than the old one(s) that still won't load.
03-23-2018 2:54 PM
03-23-2018 4:27 PM
03-24-2018 4:12 PM
This has been going on for over a month for me. I use my phone for business, like I'm sure a lot of other people do, and others rely on texting to communicate with me. I can't afford to wait for a fix that doesn't seem like a priority at all based on the total absence of communication (same with google). I tried to get a refund for the pixel 2 xl from google but was rejected. Therefore my only option is to go to another carrier. What a pain.
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