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Not receiving messages

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Not receiving messages

Hello

 

I have a Google Pixel 2 XL fully updares. I'm being informed by multiple friends that I haven't received their MMS message, missing multiple messages on group chats and now just not receiving texts from 1 on 1 conversations. I thought it was the texting app but I downloaded a new one and same problem. What can I do?

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Message 1 of 138
Tutor

Re: Not receiving messages

Same situation. Turning off Enhanced worked for a few days but seems the
problem persists w Android and Iphone. Definitely haven't received all MMS,
group chat and/or pictures. Haven't documented any missing SMS yet.
Message 31 of 138
Tutor

Re: Not receiving messages

@smurfsriot, how were you able to get Google to send you a new phone? I chatted with them yesterday, and they basically told me it was probably a carrier issue...

 

I don't know who is responsible. Anecdotally, my fiance (who has a new iPhone X) has been in one of the group texts where I haven't been getting all the messages. He has AT&T also.

Message 32 of 138

Re: Not receiving messages

@lg8789 - I didn't ask for it. I did the chat through the phone through settings>support&tips>chat - They asked what the issue was and I linked them this thread that we are on at these two Reddit threads https://www.reddit.com/r/GooglePixel/comments/827l9s/pixel_2_att_mms_problems/ and https://www.reddit.com/r/GooglePixel/comments/81z8sv/missing_smsmms_anyone_heard_or_experienced_this... - The Google rep then asked if I spoke to an AT&T rep, which I did and I got a new SIM card, then the Google rep said they approved me for a replacement device and sent me a link that expires within 72 hours to get a new device (credit card on hold until they receive the old one). I didn't ask for a replacement and actually told the Google rep I didn't want one. He insisted because there was nothing else he said he could do and since I already spoke to an AT&T rep he thinks it was a hardware issue. The whole chat lasted about 10 minutes and felt rushed; or rather, he just went straight to "replace device" instead of "troubleshoot current device".

 

I am of the mindset that this is not a hardware issue and is a software issue (Google) or network/communication issue (AT&T). I will take the new phone and the new SIM card to see if anything changes but I don't think this will fix anything. That said, as long as this does not cost me anything, I will try anything since this is incredibly annoying.

Message 33 of 138

Re: Not receiving messages

Adding myself to this list. Just got my pixel 2 last week and first noticed the problem in group chats with iPhone users but have come to find out I have been missing multiple messages with single users over different carriers. I have been on the phone with AT&T, technical support from Asurian, and visited AT&T store. Third party apps like Textra also not working correctly. I have resorted to communicating thru FB messenger for now but obviously that is not a long term solution as many friends/family are not on FB. AT&T please address this issue!!!

Message 34 of 138
Contributor

Re: Not receiving messages

Hi there, 

Adding myself to the list. I have google pixel 2 and started noticing a few missed MMS messages at the end of Feb. I have since found out that I have missed a bunch of SMS individual texts. I have been talking with ATT support, and have done all the factory resets etc as advised. Still no solution. Please address this! 

 

 

Message 35 of 138
Contributor

Re: Not receiving messages

Adding myself to the list. It's been getting progressively worse the last two weeks. Going to call google and ATT tomorrow. 

Message 36 of 138
Contributor

Re: Not receiving messages

Hi, I have an LG G5 and I am randomly not getting my texts as well. Its starting to cause a lot of issues in my personal life. Ive called AT&T but they really had no solution. I'm very frustrated. 

Message 37 of 138
Tutor

Re: Not receiving messages

This is so frustrating. I am not sure when I'll have time to call AT&T, but you bet I will do it when I have the chance.

 

@smurfsriot, that sounds pretty lame in terms of how the situation was handled! I would think many of us, who were perfectly happy with their phone and phone service before this started happening, would much rather just fix and keep their existing phone.

Message 38 of 138
Tutor

Re: Not receiving messages

I have the same problem. I'm only able to receive "simple" short messages. Screen shots, photos, and random group text messages, long text messages do not get through to my phone. I'm able to send out group texts but not receive them. My pixel 2 xl feels like it is getting worse but for all I know this could have been a problem the entire time I've had it. 

Message 39 of 138
Tutor

Re: Not receiving messages

@bonijoy Good luck with calling Google. They were nice and pleasant, but told me all the same things. Check APN, Delete Cache and Storage, factory reset and if all that fails it's your carrier. I haven't contacted ATT, but I dont even want to due to past experiences with them.

 

Anyone have any luck with resolving this issue?

 

I also noticed this happened with individual MMS from an iPhone today, not just in group chats. 

Message 40 of 138
Tutor

Re: Not receiving messages

Another update. 

 

I finally switched to Textra and had one person send me an image that didn't come through before and it did. I was excited to finally get MMS again, but tested it with one other person and their image never came through....even after switching to Textra, so switching your texting app is not a guarantee solve. 

 

This is a joke. 

Message 41 of 138
Tutor

Re: Not receiving messages

I called ATT yesterday and had me add a APN

 

No change.

 

Went to another group in ATT for diag.

 

Got a test today saying no problem...

 

REALLY!!!!

 

 

Message 42 of 138

Re: Not receiving messages

I myself have a Pixel 2XL and am having the same issues. I started not receiving text messages in group chats along with no pictures. I am now not getting 1:1 text messages as well. I called AT&T they ran bunch of tests and even refreshed/reping the network, got a new sim card, tried different text messaging apps and even used facebook sms messenger and even switched to a brand new Pixel 2XL but nothing has resolved this issue. PLMK if there is something else that can be done to help.

Message 43 of 138
Tutor

Re: Not receiving messages

So even a new Pixel 2 XL won't work?? It looks like this is a pretty big issue that needs to be addressed between Google and ATT. I was going to follow your exact steps, but now I'm losing hope. I've talked to the ATT pro tech support and they've told me the pixel isn't optimised for their Network. On their side of things they can't even send or check for an update to my phone since their servers can't communicate with the pixel 2. Sounds like we'll be needing our money back at this rate or we'll have to wait until the manufacturer gets enough complaints.
Message 44 of 138

Re: Not receiving messages

@joshdac I am going to reach out to the Hardware Phone team at Google and see if they are aware of this issue and make a complaint. Will update you once I hear back. 

Message 45 of 138
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