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Re: Not receiving messages

Tutor

Not receiving messages

Hello

 

I have a Google Pixel 2 XL fully updares. I'm being informed by multiple friends that I haven't received their MMS message, missing multiple messages on group chats and now just not receiving texts from 1 on 1 conversations. I thought it was the texting app but I downloaded a new one and same problem. What can I do?

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Message 1 of 138
Tutor

Re: Not receiving messages

Switched to Project Fi. Zero issues.
Message 106 of 138
Contributor

Re: Not receiving messages

I'm having a similar, but slightly different issue. I'm missing individual messages that never make it through, but also a super weird glitch where instead of sending me the new message it sends me an OLD message from that same person. I'm talking a message that might be months old. Which makes the text thread almost unreadable because it's completely garbled and you can't tell what message is supposed to be new because you're missing current texts with old ones interspersed throughout. 

 

Based on this thread, I'm also going to try turning of Enhanced LTE but I'm seriously considering a switch from AT&T away to another carrier. Anyone know if this is happening on T-Mobile?

Message 107 of 138
Contributor

Re: Not receiving messages

For anyone still having an issue ... 

 

I mean, I'm on a Galaxy S9 but have been having a lot of missing texts back and forth between different people ... Especially with picture messages - - try turning off Advanced Messaging in the messaging app. Helped instantly during an experimental convo w a usual culprit in my contacts. 

Message 108 of 138

Re: Not receiving messages

Ever since I've switched to Verizon, the missing MMS messages problem disappeared. Same phones, same locations, etc. Nothing has changed on my end other other than cell service provider. So regardless of what AT&T is telling us, it is THEIR problem and they're unwilling to own it. But they WILL demand 100% monthly payment for LESS than 100% service. Shame on AT&T!!!

Message 109 of 138
Contributor

Re: Not receiving messages

Hi there, 

Adding myself to this list. I have google pixel 2 and started noticing missed messages over the last few months. I have since found out that I have missed a bunch of SMS individual texts. I have been talking with ATT support, and have done all the factory resets etc as advised. Still no solution. 

 

Has anyone else found a solution here?  It sounds like this issue has been persisting for quite a few months now....

Message 110 of 138
Contributor

Re: Not receiving messages

My discussions with AT&T resulted in the fact that they don't support the Pixel and that there was no solution to the problem. I switched to Verizon and haven't had any reports of missed messages since. Sorry to be the bearer of bad news!
Message 111 of 138
Contributor

Re: Not receiving messages

I had this issue on my Google (Motorola) Nexus 6 phone.  I started missing MMS messages this past spring 2018.  Mostly group chats. I thought it was because the phone was dying since it was 3 yrs old.  I bought a new Google Pixel 3 XL and I am experiencing the same problem.  I don't think it is a problem with Pixel hardware exclusively.  It could be some incompatibility between Android and ATT.  Something changed this spring 2018 that seems to affect many people.  I tried everything described on this string without success, short of switching to a new carrier.  Since I have 6 devices on my plan, it isn't an easy switch.  I can't believe that is the only solution that works.

Message 112 of 138

Re: Not receiving messages

People need to wake up and do what the rest of the world does - use WhatsApp, Hangouts, Signal, etc. US is the ONLY country that uses SMS/MMS, which is antiquated tech (i.e. 160 character limit, support for only 10 people in a group messages, etc.). The rest of the world had moved on years ago - Google it yourself. For example, if you try to convince people in UK to give up WhatsApp and use SMS, they will kick you out of the country. LOL

 

Yes I realize that all your friends and family do not use WhatsApp or similar app, but if you convert 2 people, and they convert 2 people, and so on, I would imagine that we can move away from depending on cell providers. Plus IP based messaging is so much more reliable. For example, you can message people while on a flight that has WiFi. Imagine being at a ski cabin on vacation with crappy cell signal, but WiFi router. That means you can message people.

 

I know this sounds like a comercial, but it's not. I am TIRED of dealing with ATT and Verizon and still having issues with SMS and MMS. If I pay 100% of my bill, WHY am I not getting 100% of the service??? I am doing my part converting my family and friends. Giddy up people!

Message 113 of 138
Tutor

Re: Not receiving messages

I have the same problem with 3 different phones.  never had this problem with Verizon.  The problem started as soon as I switched to ATT...  S6, S7, Moto G5+

 

There are hundreds of help threads about this issue.  The ATT reps all give the same stock answer: Run the troubleshoot tool.  Well that tool does nothing to help this issue.  Its not an issues with everyone's phone.  Its an issue with ATT network.

 

I agree with previous poster: everyone should use WhatsApp or similar IP based messaging app.

Message 114 of 138
Tutor

Re: Not receiving messages

My wife had an iPhone through ATT, she switched to a LG V35 Android and was not getting text messages from iPhones on her new Android.  Turns out, iPhones that had text her before as an iMessage, were now trying to text her to her new Android as an iMessage and it is not compatible.  She resolved the issue by going to ATT and having them go into her account and switching off her status as an iPhone user.  Once the change was made, she received all texts from all users.

 

She had been told she needed to have all her iPhone friends and contacts delect their contact for her and start over, or to touch theach text and select "send as text"  instead of iMessage, but that idea is crazy and not a good answer.  Simply have ATT change their account to disable or turn off the iPhone status in your ATT account profile.  I had read post after post, not getting  good answer so once resolved I had to share this info.  Good luck, all!  

Message 115 of 138
Contributor

Re: Not receiving messages

Hey, I know this thread is a little old and there was supposedly a "fix" some time back -- I just started experiencing this issue within the last week. Google Pixel 2, on AT&T, using Pulse as my default messaging app. Is this still an issue/was there ever a final fix?

 

I did try the "Switch off the enhanced LTE feature", it seems to have worked for the last hour or so but earlier in the thread some people were saying that it only worked as a partial fix. Would love a confirmation as to whether this solved the problem for good.

 

Thanks,
Tom

Message 116 of 138
Tutor

Re: Not receiving messages

This problem happened to me AGAIN recently. Very annoying.

I switched off "Enhanced 4G LTI Mode" on my Pixel 2 XL and that seems to have fixed it for now.

I sure wish AT&T would get their act together.

Message 117 of 138
Associated Member

Re: Not receiving messages

Turning off "enhanced LTE mode" seems to fix it for my wife and i

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 118 of 138
Highlighted
Tutor

Re: Not receiving messages

Same here! Never had this issue before and this just started happening on 5/4.

Message 119 of 138
Contributor

Re: Not receiving messages

I also had to downgrade the Google messages app from 4.2 to 3.9 and now I
am receiving all my MMS messages.

Regards,

Scott
Message 120 of 138
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