02-25-2018 10:57 AM
I have a Google Pixel 2 XL fully updares. I'm being informed by multiple friends that I haven't received their MMS message, missing multiple messages on group chats and now just not receiving texts from 1 on 1 conversations. I thought it was the texting app but I downloaded a new one and same problem. What can I do?
- edited 03-25-2018 4:41 PM
I've had this issue with a Pixel 2 XL since I've owned it, starting Christmas. I've tried everything (i.e. sim card, reset, clear cache, APN, etc.). Nothing worked. So I disabled Enhanced LTE as per many suggestions on forums here and Reddit. I thought that did the trick - until today. Missed an original multi person text. The only reason I knew I missed it, is because a reply from one of the people showed up. So disabling Enhanced LTE did not solve the issue. ATT tells me that they do not guarantee that ALL featured will work on a "unsupported" phone. Google support is saying they will document the issue LOL. My only other option is to get a replacement phone. But I hate to do that because Google doesn't send you a new phone, which I paid $1000 for - they send you a refurbished one. The other option is to go back to an iPhone, which worked fine up to me switching to Pixel 2 XL.
03-27-2018 5:53 PM
According to Google, this issue is now fixed. Look at Pankaj Kanwar's last post today. I'm hoping my pixel2 will be great again.
03-28-2018 6:06 AM
03-28-2018 6:10 AM
04-01-2018 9:20 AM
I'm using Textra and it seemed like my phone was fixed for a day - I received a photo in a group chat whereas before I wasn't! But now I''m back to not receiving messages in group chats. When that happened, I updated the stock messaging app, and I turned off enhanced 4g LTE. Still, no MMS. I even checked my APN and I don't have any extra ones there.
04-02-2018 8:25 AM
04-02-2018 8:26 AM
- edited 04-05-2018 5:29 PM
Just watching the threads here and on Reddit and waiting. Still not working for me. For example, I SMS/MMSed a photo to a friend today, on an existing one-on-one text thread. He didn't get it. He had no idea I send it. How do I know? I asked him when I saw him in person a short time after I send the message. He showed me his phone (iPhone) - nothing.
How is it that we are asked to pay the full price for our monthly service, yet we don't get 100% of the service we pay for??? ATT's b@@lsh!t reply that "Pixels are not a supported phone and thus do not guarantee 100% compatibility" is a complete cop out. In essence it's extortion! Meaning - use our phones or we will not guarantee compatibility with BASIC functionality like MMS.
What if every Pixel owner on ATT switched to Verizon? Would they notice then? I'm so tired of YEARS of ATT's crap. Ugh.
04-06-2018 10:21 AM
Yep, its still a problem. Same traffic on the google product forum:
Personally, I am giving this issue a few more weeks to get addressed. If it is not, I am switching to Project FI to try that.
04-11-2018 10:54 AM
I have been experiencing the same on my Pixel 2 from AT&T for almost a month now. Spent several hours on the phone with AT&T changing settings and setting up new Access Point Names. It seemed to improve the issue but not fix it completely. AT&T told me there was nothing else they could do for my unlocked phone but I did qualify to buy a new phone under my plan. (My Pixel 2 is literally 4 mos old). HA.
It's without a doubt an AT&T issue. I have Android using friends (using AT&T's device supported Samsungs) that are also have the same issue. It seems to be when messages come in from iPhone users. I just had an update to my phone this morning and was hopeful it would fix the issue...but nope, no such luck. SO. FRUSTRATING.
I too am about to switch to Project FI, I've heard nothing but great things.
05-02-2018 10:01 AM
This issue is STILL happening to me, more than two months later. I got an undownloadable message from an unknown sender as recently as last night. I was able to confirm the undownloadable message was a message in a group text that I had literally received messages without problem in merely minutes earlier.
How has this been going on for OVER TWO MONTHS at this point, with no solution in sight??
This is ridiculous! Do I really have to go sink a bunch more money into a different phone because my current phone is lacking a very basic function, when both the carrier and the company who makes the phone haven't presented a solution? This is simply not acceptable!
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