Tutor
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6 Messages
Not receiving messages
Hello
I have a Google Pixel 2 XL fully updares. I'm being informed by multiple friends that I haven't received their MMS message, missing multiple messages on group chats and now just not receiving texts from 1 on 1 conversations. I thought it was the texting app but I downloaded a new one and same problem. What can I do?
Apatel
Tutor
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3 Messages
6 years ago
I called ATT yesterday and had me add a APN
No change.
Went to another group in ATT for diag.
Got a test today saying no problem...
REALLY!!!!
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yoolyalana
Tutor
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6 Messages
6 years ago
I myself have a Pixel 2XL and am having the same issues. I started not receiving text messages in group chats along with no pictures. I am now not getting 1:1 text messages as well. I called AT&T they ran bunch of tests and even refreshed/reping the network, got a new sim card, tried different text messaging apps and even used facebook sms messenger and even switched to a brand new Pixel 2XL but nothing has resolved this issue. PLMK if there is something else that can be done to help.
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joshdac
Tutor
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5 Messages
6 years ago
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yoolyalana
Tutor
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6 Messages
6 years ago
@joshdac I am going to reach out to the Hardware Phone team at Google and see if they are aware of this issue and make a complaint. Will update you once I hear back.
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joshdac
Tutor
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5 Messages
6 years ago
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tkr843243
Tutor
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2 Messages
6 years ago
I am having this issue as well. I realized it was happening a few days ago, but not sure how long it has been going on. I get maybe 5-10% of MMS messages, and that's it. Seems completely random. I put my SIM card in an old iPhone and I get all test MMS messages that are pictures or group text replies. Everyone gets my messages. I did a factory reset on my Pixel 2 XL with no restore, issue still happens. Does anyone have any updates on this whether it is a google/android or AT&T issue? I will probably try to give AT&T a call today. Already have a case open with Google but haven't gotten anything useful from them yet.
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esker2c
Teacher
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13 Messages
6 years ago
Similar to @tkr843243, I went back to my Nexus 5X this week. I have not been losing any messages now, I verified this at the end of the day with my groups. Plus my group texts make sense now.
So it is definitely something between pixel2 and ATT. Hope a solution is published soon. I miss my pixel2, its better than the 5X.
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tkr843243
Tutor
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2 Messages
6 years ago
Another update. I just turned off Enhanced LTE on my Pixel 2 XL and so far I'm getting all messages. I will also update my case with Google to let them know. I'm not going to say this fixed it quite yet though until more time passes. I will keep testing with friends and see. So far I am getting 100% of texts for MMS (pictures and group replies)
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yoolyalana
Tutor
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6 Messages
6 years ago
Just a quick update. Google is aware of this issue and have dedicated several of their engineers in resolving this issue. They even reached out to me to use my phone as a test case. I will definitely let them know about the enhanced LTE situation.
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joshdac
Tutor
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5 Messages
6 years ago
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