02-25-2018 10:57 AM
I have a Google Pixel 2 XL fully updares. I'm being informed by multiple friends that I haven't received their MMS message, missing multiple messages on group chats and now just not receiving texts from 1 on 1 conversations. I thought it was the texting app but I downloaded a new one and same problem. What can I do?
02-25-2018 7:07 PM
I am having the exact same issue. Pixel 2 XL and over the past few days, I have not been able to consistently receive MMS. I do not get pictures from anybody and am missing messages .
I would love a fix. It was fine until a few days ago.
02-27-2018 4:38 PM
Same deal for me, please let me know if you find a solution. I have a regular pixel2 and it was fine until a few days ago.
02-27-2018 4:42 PM
02-27-2018 8:57 PM
So I did the following:
1) verified no group message picture received
2) switched sim into old phone. Verified group message picture received
3) switched sim back. Verified group message picture received
So maybe that worked for me or maybe its a coincidence. Its possible that taking the sim in/out had the same reset effect that mrbogart found on LTE off. ?
02-27-2018 9:16 PM
meadsky6@ you said you tried a new sim, so if that didn't work, seems like its different than mine. I'm convinced its an ATT thing.
02-27-2018 9:23 PM
Never mind, just ran test with large family group test. Pictures, videos, texts, all was well, until I just missed a few. Was at least better than before, in which I didn't get any pictures at all. I'll try using my old 5X for a few days, see if that gives me a different result. Aggravating. I had tried ATT chat support earlier and they promised to follow up. Will see what they say.
02-27-2018 11:23 PM
02-28-2018 7:30 PM
I am having the same issue. Set up a new APN, turned off enhanced LTE, spoke with Google and went through several steps to attempt to fix (including factory reset). Google wants me to speak with AT&T and report back if I still have issues. I will have to call when I get free, but I am not looking forward to spending hours on the phone. If this cannot be rectified, I will just go to Verizon. Free HBO doesn't make up for the headache and unknown missed messages. If anyone has any success with AT&T, please post the results.
02-28-2018 7:48 PM
02-28-2018 8:42 PM
One more thing to try. Some coworkers suggested that problem is that Apple just updated Apple messaging, and this could cause problems with communicating with Android users. It is true that all my lost messages come from iphones. Coworkers (and coincidentally ATT support) suggested telling my Apple user contacts to delete my contact and re-add. Pretty lame I know, but I'll try it if it happens to me again. For some reason today I didn't seem to be losing messages.
03-01-2018 4:15 AM
I don't think it is an iPhone issue because I initially noticed the issue with other android users. It seems to be both and iPhone and Android issue. It is an AT&T issue. Having several people experience the same issue on the same day is not a coincidence. I will call this afternoon. If they tell me their network is fine, I will call again tomorrow.
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