01-16-2013 7:32 PM
03-27-2013 9:19 AM
Let's see if we can get this corrected for good. Would you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you?
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.
04-04-2013 2:38 PM
you still have not heard of this problem?
is it being addressed ? solutions?
04-05-2013 9:50 AM
Just wanted to check in and let you know that we received your PM. One of our managers will be reaching out to you shortly.
04-25-2013 1:09 PM
I can see over 2000 views and I know community managers still state they never hear this complaint. private conversations with them are nothing more than them stating they will refer issue to tech support.
Has anyone got a resolution to this issue?
xDA developers state u have to root phone and flash 4.1.1 drivers back on
maybe 4.2.2 upgrade has fix?
06-05-2013 4:59 PM
The same is happening on my i717 Note 1!
Along with battery time cut is 1/2 - and it was bad before :-(
I nearly had to pay an extra $20 for data because the WiFi shuts off so often.
Apps are slow or "die" in the middle of being used.
Even the phone signal is not as good as it was before the 4.1.2 update.
I'd scream, but who is listening? AT&T, are you out there?
Please fix this quickly! Verizon has been sounding better and better! :-(
06-05-2013 11:51 PM
I have gotten 3 or 4 AT&T updates since my problem started as well as a feww app updates. The problem slowly seemed to correct itself. I no longer have the problem. I use to reboot or kill all apps when I got home when trying to connect, which worked sometimes. Sometimes, it would just finally connect on it's own if I didn't bother it and left it laying beside the computer for a while. However, I'd sometimes lose the connection if I went into the next room but, luckily, I never went over my data limit. Since my last AT&T update in May I haven't had the problem at all. In fact, yesterday my phone connected instantly to my WiFi as I was driving up to the house before I even pulled into the driveway.
09-14-2013 8:30 AM
09-17-2013 2:10 PM
I had a similar issue with my Note II and it surrounded the phsycal updating of the software.
After the software update my phone missed a step and did not fully update. Had to do a factory hard reset and then it went through the entire process.
Once that happened everything worked fine.
I'm guessing that step has been tried before, but in my case, it worked for me.
11-09-2013 4:11 AM
My wifi stopped working a week or two ago: the phone connects right away (wifi logo on with traffic showing up) but the 4Glte logo stays on and no internet if i force the cellular display off. Apps forced on wifi like Netflix will send "wifi required" error notification, even if wifi is on. The data manager clearly shows a huge increase in cellular data.
I have restarted my router but I have 6-7 other devices including laptops and other phones working perfectly. Same issue when I am connecting to other routers (work, starbuck....).
I have uninstalled all apps upgraded since two weeks, restarted the phone etc... nothing has any effects.
A factory reset is the last option, I don't want to do it for now.
11-09-2013 12:26 PM
Try using the ATT app for wifi, switching between that and the phone's built in wifi settings. Sometimes just setting the phone down near the router and leaving it was enough for it to connect after awhile. Rebooting the phone sometimes worked. I did do a factory reset but that didn't help. Do a backup first. The problem lasted about 2 months and after a couple more updates from ATT it started working fine on it's own. Now it works better than ever, connecting as soon as I pull into the driveway. I disabled the AT&T app as soon as the problem corrected itself.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!