01-16-2013 7:32 PM
03-01-2013 7:19 PM
Got my brand new phone today. Everything was working fine, hooked up to my wifi with no difficulty. Then the phone automatically updated. Since the update my phone it will not connect to my wifi. Every other device I have still connects. I turned the phone off and on. I turned the router off and on. I downloaded the ATT Smart Wifi app. None of this has worked.
It cycles back and forth between "Obtaining IP Address..." and "Saved, Secure" When I click on it, the pop-up window gives the signal strength as "Very Strong" and "Strong"
This is extremely disappointing.
03-01-2013 10:49 PM - edited 03-01-2013 10:49 PM
I dont know if this will help any of you having this probelm with the wifi but i had the same issue with my note 2 but with 4.1.1 once i did a factory reset with my phone.I reinstalled my software including the upgrade to 4.1.2& have not had any wifi issue yet connecting with my router.I hope this helps someone
03-01-2013 11:51 PM
Try uninstalling the update for AT&T Smart Wi-Fi, rebooting the phone, then reinstalling the update again for AT&T Smart Wi-fi.
03-02-2013 5:06 AM - edited 03-02-2013 5:07 AM
Try the app "Wifi Manager". Use it instead of the AT&T program.
03-02-2013 5:54 AM
So I wake up this morning and see the wifi icon on the top bar. The wifi is now working. I hadn't done anything else except charge the phone.
I had sent a message to attcustomercare last night. Maybe someone, somewhere pushed a button. Haven't heard back from att. I'm glad its working now, but am wondering how long it will last.
03-02-2013 11:31 AM
This is the 2nd time I had this issue. Sent it to Samsung and they redid the firmware and updated the software to 4.1.2 etc.
Phone worked for a day before I restored my stuff. Worked for another day and a half then I happened to notice it was being updated with a 176MB download from ATT. So I waited till it was done to see what was going to happen. Phone rebooted and I noticed right away my wifi was gone.
Called Samsung next day and they said to send it back for further testing.
Something hit me today that if my phone was already updated, why was I getting another update so soon.
I decided to check my S3 and lo and behold it was still at 4.1.1
What I did was call ATT to confrm which IME# was on my account, it was the IME# for my S3 lol. What was happening was that my sim card was in the Note 2 and was being fed an update for my S3 which led to corrupted files etc.
My issue was caused by switching my sim card back and forth between my Note 2 and S3.
I had them change the IME# on my account to the Note 2 and I rebooted and my wifi started working.
Too bad I did a factory reset a couple hours earlier lol
Hope this helps someone
03-04-2013 7:50 AM
03-04-2013 8:38 PM
The problem keeps recurring for me now. Sometimes it connects, sometimes it doesn't. Seems to like having the cable connected to my computer to connect. It gets frustrating troubleshooting when it doesn't connect. Sometimes I just give up and after leaving the phone alone for awhile, it eventually connects itself.
03-06-2013 7:28 PM
03-27-2013 4:03 AM
I'm gotten a couple of updates for the AT&T wifi app but my computer won't take a hardware update for Samsung now. I'm still have problems connecting sometimes but I can reboot the phone and/or kill all running apps while trying to connect and eventually connect. Sometimes it does connect without any problems but other times I have to troubleshoot. As of March 26, 2013.
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