No wifi on Galaxy Note 2 after update

No wifi on Galaxy Note 2 after update

It tells me 'Network Disabled. Poor connection' when I am at home. 2 feet away from wireless router.

I would like to say I have had no problem with wifi connection at any att store or any open wifi network including my home wireless network.

Ever since I did the update...cant get wifi. Nowhere.

Please help. Rooting my phone is NOT an option.

Anyone else having a problem?
Message 1 of 45 (22,074 Views)
Contributor

Re: No wifi on Galaxy Note 2 after update

Got my brand new phone today. Everything was working fine, hooked up to my wifi with no difficulty. Then the phone automatically updated. Since the update my phone it will not connect to my wifi. Every other device I have still connects. I turned the phone off and on. I turned the router off and on. I downloaded the ATT Smart Wifi app. None of this has worked.

 

It cycles back and forth between "Obtaining IP Address..." and "Saved, Secure" When I click on it, the pop-up window gives the signal strength as "Very Strong" and "Strong"

 

This is extremely disappointing.

Message 16 of 45 (21,323 Views)
Mentor

Re: No wifi on Galaxy Note 2 after update

Try forget network and reconecting?
Message 17 of 45 (21,297 Views)
Mentor

Re: No wifi on Galaxy Note 2 after update

[ Edited ]

I dont know if this will help any of you having this probelm with the wifi but i had the same issue with my note 2 but with 4.1.1 once i did a factory reset with my phone.I reinstalled my software including  the upgrade to 4.1.2& have not had any wifi issue yet connecting with my router.I hope this helps someone

Message 18 of 45 (21,286 Views)
Mentor

Re: No wifi on Galaxy Note 2 after update

Try uninstalling the update for AT&T Smart Wi-Fi, rebooting the phone, then reinstalling the update again for AT&T Smart Wi-fi.

Message 19 of 45 (21,279 Views)
Highlighted
Guru

Re: No wifi on Galaxy Note 2 after update

[ Edited ]

Try the app "Wifi Manager". Use it instead of the AT&T program.

Message 20 of 45 (21,262 Views)
Contributor

Re: No wifi on Galaxy Note 2 after update

So I wake up this morning and see the wifi icon on the top bar. The wifi is now working. I hadn't done anything else except charge the phone.

 

I had sent a message to attcustomercare last night. Maybe someone, somewhere pushed a button. Haven't heard back from att. I'm glad its working now, but am wondering how long it will last.

Message 21 of 45 (21,252 Views)
Voyager

Re: No wifi on Galaxy Note 2 after update

This is the 2nd time I had this issue. Sent it to Samsung and they redid the firmware and updated the software to 4.1.2 etc.

Phone worked for a day before I restored my stuff. Worked for another day and a half then I happened to notice it was being updated with a 176MB download from ATT. So I waited till it was done to see what was going to happen. Phone rebooted and I noticed right away my wifi was gone.

Called Samsung next day and they said to send it back for further testing.

Something hit me today that if my phone was already updated, why was I getting another update so soon.

I decided to check my S3 and lo and behold it was still at 4.1.1

What I did was call ATT to confrm which IME# was on my account, it was the IME# for my S3 lol. What was happening was that my sim card was in the Note 2 and was being fed an update for my S3 which led to corrupted files etc.

My issue was caused by switching my sim card back and forth between my Note 2 and S3.

I had them change the IME# on my account to the Note 2 and I rebooted and my wifi started working.

Too bad I did a factory reset a couple hours earlier lol

 

Hope this helps someone Smiley Happy

 

Message 22 of 45 (21,224 Views)
Contributor

Re: No wifi on Galaxy Note 2 after update

Aaargh. I left home for a couple hours, came back and, again, my phone wont connect with the wifi.

 

Message 23 of 45 (21,219 Views)
Explorer

Re: No wifi on Galaxy Note 2 after update

att has to fix the software upgrade
If you go to return your phone they will charge you restocking fee
To me the galaxy note2 was great but with poor wifi worthless , went back to old iphone 4s
Message 24 of 45 (21,144 Views)
Explorer

Re: No wifi on Galaxy Note 2 after update

i can see now that our posts have over 500 views - maybe someone in att will notice
Message 25 of 45 (21,143 Views)
Mentor

Re: No wifi on Galaxy Note 2 after update

The problem keeps recurring for me now. Sometimes it connects, sometimes it doesn't. Seems to like having the cable connected to my computer to connect. It gets frustrating troubleshooting when it doesn't connect. Sometimes I just give up and after leaving the phone alone for awhile, it eventually connects itself.

Message 26 of 45 (21,120 Views)
Explorer

Re: No wifi on Galaxy Note 2 after update

may say connected ,but no data transmits
Message 27 of 45 (21,097 Views)
Voyager

Re: No wifi on Galaxy Note 2 after update

Fingers croosed, mines been working the past week. Another thing to try once you have downloaded 4.1.2 is to have AT&T flick the switch to remove u from their network then add u back.
Message 28 of 45 (21,047 Views)
Explorer

Re: No wifi on Galaxy Note 2 after update 4.1.2

do u know if wifi issue has been corrected?

Message 29 of 45 (20,772 Views)
Mentor

Re: No wifi on Galaxy Note 2 after update 4.1.2

I'm gotten a couple of updates for the AT&T wifi app but my computer won't take a hardware update for Samsung now. I'm still have problems connecting sometimes but I can reboot the phone and/or kill all running apps while trying to connect and eventually connect. Sometimes it does connect without any problems but other times I have to troubleshoot. As of March 26, 2013.

 

Message 30 of 45 (20,749 Views)
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