Community Support
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15.2K Messages
AT&T Forum Help: No Signal & No Service – Restore Service On Your Android
Resolve Text Messaging, Call, and Picture Messaging Issues
Restarting your device can resolve issues like:
- Texts not sending
- Not getting pictures
- No signal or no service - search for network
- LTE connection issues (Internet)
- Dropped Calls
- iPhone messages not going to Android
To restart your device, just turn it off and back on. Have an Apple device? Visit our Apple Text & Call article.
More Solutions to Try
Toggle Airplane Mode
Most devices have the option to place your device in airplane mode. Airplane mode while designed to power down while in the air, can help sync your phone or device to the nearest tower.
Reset the network
- From the home screen, tap the settings icon.
- Scroll down and select General.
- From the general screen, scroll down and select reset.
- You will be taken to the reset screen. Select Reset Network Settings. Resetting the network deletes saved Wi-Fi Networks.
Note: For specific instructions on how to reset your device, visit our Device How-To.Select your device's brand or model > Your Device > Tutorials > Troubleshooting > Reset Device
Apple vs Android Messaging
When iMessage is in use, it may prevent Andriod users from receiving the message. This is because iMessage uses servers that do not communicate with AT&T. Try turning off iMessage and test.
Clear cache to text message
Go to Setting >Tap on Apps > Select Messages app > Tap Storage > Select Clear Cache.
Troubleshooting The Sim Card
Removing the SIM and placing back into the phone.
- Turn off the device
- Remove the SIM card (Use the SIM Removal Tool that came with the phone)
- Clean it with a soft cloth
- Place the SIM back into the phone.
- Power it on and test.
If you see dirt or dust in the SIM Slot, we recommend using a product like Air Duster to remove it.
If the SIM looked damaged, chat with our teams to order a replacement.
Things To Know & Links To Bookmark
- Causes of weak signals - Learn why you may be experiencing drops at home, in your office, or on the way home.
- Mobile Solution Center - Solutions and troubleshooting.
- Fix other calling issues - Video Call, Wi-Fi Calling, NumberSync & Microcell issues
If the steps above do not work, try our Wireless Support page! Our Device How-To also has a lot of great information! If service is still down after performing the above, we may need to perform a back-end fix, chat with us to get this done.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
7 years ago
Having trouble making calls or sending texts on your Android device? Check out the article above, it may help! If you have other suggestions not posted in the article, please feel free to add to this thread! I would greatly appreciate it!
Have an iOS device and experiencing the same issues? Check out our Apple Troubleshooting article!
ChrisZ, AT&T Community Specialist
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Ronald5982
Contributor
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1 Message
7 years ago
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ShonDud
Contributor
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1 Message
7 years ago
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Elizabeth57
Contributor
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1 Message
6 years ago
Hello,
I am unable to send or receive MMS. I have had my Galaxy Mega 2 for about 5 years and I have never had a problem. Could you please advise me on what to do or maybe walk me though the process of being able to receive or send my photos.
Thank You,
Liz Bateman
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vnote05
Contributor
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1 Message
6 years ago
I have a galaxy note 2 and i loose service all the time in addition to dropping calls what do i do
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AintNoSucker
Tutor
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4 Messages
6 years ago
Me too! Regardless throughout 3 phones, new SIM cards & even phone number - would help for a few days here n there then back to no service for most of the months this year & regardless of signal... Which I've yet to be compensated for while paying $50 a month to get the "#AT&T Unlimited No Service Plan"...
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outtactrl
Contributor
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7 Messages
6 years ago
AT&T has not fixed this issue.
My wife and I just purchased net Galaxy S9 phones and switched our service to Consumer Cellular from Sprint. Big mistake!
Or cell service has been non existent sine day one.
The fist day a month ago customer service told us to go to Target and get AT&T sim cards for the phones. We did, made no difference in our signal. So last week I went to Ebay and purchased an Cell Phone Signal Booster. I installed the booster today. Using the LTE Discovery app. I found my signal went from 102dbm to 65 to 70 dbm full bars. However, when we try to make a call the signal drops out to no service. We can not make or receive calls from inside our home.
Now customer service is sending us new sim cards again. This time we are going back to T-mobile sims. I have saw people say that calls are not made over the LTE signal. Having said that I am getting no GSM signal.
[Per Guidelines: Keep it Relevant and Appropriate].
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Tennant
Contributor
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1 Message
6 years ago
This happened to me 3 weeks ago data and text work but cannot call out or receive calls with att in my house lived here for 5 years nothing has changed in the house except for my service any luck of getting your problem fixed
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Ollie9
Contributor
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1 Message
6 years ago
My ex husband has had service for years where he lives for years an years . Been going to store for 3 weeks now . First they put new sims card on his old phone then he ended up paying 1200$ for a new iPhone and it still with no service at his home . It stops service the home beside him and his home . If he can’t get service now what was the use of him having to buy a new phone like the store told him . They probably didn’t look on the tower map for his service but why has it stop picking up in all these years and now no service . He needs answers bc like I said 3 weeks an new high dollar phone that u can’t use .he has health problems an can not depend on att . So I need someone to contact me an give him some answers . Fast answers bc if he can’t call out an something happens with him then what . Need to make this good on his part . Contact me plez . Thanks
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Brancon
Contributor
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1 Message
5 years ago
I added a service plan but no service
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