12-06-2016 2:24 PM
Hi, I have an unlocked Android smartphone, a OnePlus 3T, that is currently unable to get LTE and can only get HSPA. I was told that the IMEI ranges for these devices need to be added to your database, then the 3T will be provisioned for LTE. However, this was supposed to be fixed by December 5th. Is there any way to get an update on the status of this fix?
12-06-2016 5:21 PM
That's depressing lol
When I chatted with AT&T tech support they made it sound like they were working on it and it wouldn't be more than another week or two...
12-06-2016 5:59 PM
We have others using this phone with LTE. Search the forum and you may find the solution.
12-06-2016 6:01 PM
note those peope did NOT need to update their sim cards from nano to micro i believe...
i am one of the people who had to get their sim card updated to different size.... so i have this problem....
- edited 12-06-2016 6:15 PM
Exactly. If you just swap sim cards from your old phone then your IMEI isn 't updated in AT&T's database. Unfortunately, my old phone used a micro sim and the OP3T uses a nano sim, so I had to get a new sim card from the store.
12-06-2016 8:34 PM
12-06-2016 8:38 PM
- edited 12-21-2016 1:46 PM
Is there another fix for this guys? any phone for customer service for someone who really wants to take care of the customer? Always is messy change carriers, mostly when you have a family plan for many years but im getting so frustrated with this at the point to change (or change the phone, which I love).
Got the phone brand new last Friday, put the SIM card from my actual iPhone 6S with LTE, the phone works fine but NO LTE. Saturday morning called ATT support, the guy told me that he was going to request the IMEI number to be added to their database, after the call and now 5 days later still no LTE. Last night stopped at the ATT retail store, explain the story, the guy blame the SIM card and gave me a new one, still without LTE. An hour ago called again ATT support to check the status of the IMEI request and a lady told me that they dont have a time frame for that, so, just to put an IMEI number in a computer database they dont have a time frame, I guess is too much work (of course im sarcastic), then she tried in her end a bunch of things and I continue without LTE, to be fair, after that call my phone now is saying H+ in the signal bar (was an H only before) and then she blam the phone (like every body else) saying that is not compatible with their LTE systems. Actually, during our conversation I told her that I found some information on ATT forums about add the IMEI number to the database and she told me that what she found in the forums is that the phone is not compatible with ATT LTE.
When I try the speed test app im getting 2.0 MBS download and 0.25 upload as maximum. Im so frustrating that I even considered change the phone again but I really like this phone, I can't find another one with the same specs, not even the Google Pixel or the Galaxy S7, I really want the phone but sucks to be paying and get that crappy speed.
Any phone number of support for someone who really cares about the customers, know about this and stop blaming the phone which by the specs is the best on the market right now? any trick? any tech savy friend you know?
I appreciate any help, meanwhile Ill be checking on TMobile plans and see if the phone works with them, Thanks in advance.
12-21-2016 1:51 PM
- edited 12-21-2016 1:56 PM
your problem is the fact that you had a iPhone which uses a different billing code. You need to go buy a cheap android lte go phone and have them add that imei to your account and you will get lte. By the way the 3t does not hold a candle to pixel xl. Im sorry but opo is still just adding ram just to add it. Fyi I have a 1+3 a 1+3t s7 active and pixel xl and the pixel xl stands out the most in proformace.
12-21-2016 2:09 PM
On saturday when I spoke with the first guy he told me that he was going to add a Galaxy 7 as dummy phone and then use my IMEI number, well, didnt work. Im trying to understand this and im really confussed, I see the IMEI number like the IP or Mac Address number, unique, so, how if they put an IMEI from a different phone mine is going to get the LTE? the phone with that IMEI is the one that is going to get it, no?
I didnt tried the Pixel yet, im talking only by specs and reviews I found online, have the best camera so far but the bad idea of put the finger print reader in the back is what really holds me, 99% of the time my phone is on my desk and every time i want to check something i just put my finger on the reader and voala, with the Pixel I will have to grab the phone in my hand to unlocked. (If I understood correct)
anyways, im in love wiht the 3T and I want to keep it, so i will have to buy another phone in order to get this one working, that really sucks, is there any way to find an IMEI number from an android without have to buy it? I never owned an Android before, im just joining the dark side (with not too much luck so far)
12-21-2016 2:11 PM
Actually, the phone should say LTE on the display? in the ' About" area or in the signal bars? because the lady from customer service told me that my phone probably is getting LTE but "Those Androids shows LTE different on the displays"
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