- edited 12-29-2012 6:53 AM by Phil-101
Hi all: I sent my old unlocked Atrix 2 to Motorola warranty service. As they could not repair it they sent me a new Atrix HD.
When I turned it on first time it asked me for a unlock code, which I understood, was related to the SIM card PIN, so I entered it many times until I got a "Phone is subsidy locked. Please contact service provider. Only emergency calls are allowed" .
I call Motorola customer service and they confirmed the device they sent me was locked by AT&T (not unlocked as it was mine) and that the phone was asking me for the network code (not the PIN) unlock code. As I entered a wrong code too many times, my phone got "subsidy locked". Obviously, my phone company is not AT&T wireless.
So I bought a network unlock code from *** (the code I should have entered when the phone was asking for it), but now there is no way to enter it. The phone will not present me the screen to enter the network unlock code any longer. It always go to the screen with the "phone subsidy locked..." message.
We've been trying different options with the unlockgenie staff, but so far no good results.
After doing some research in Internet, I'm starting to believe there is no solution to this situation and the phone became useless.
So I'm writing the case here with the expectation that somebody from AT&T (who are supposedly the owner of the blocking mechanism) can help me unlock the phone and/or take it to the original state so I can go and enter my code to unlock it.
Thanks to all reading this post and wish you all an excellent 2013, full of accomplishments / JLB.
[Edited to comply with Guidelines]
01-06-2013 6:05 AM
01-09-2013 3:59 PM
01-10-2013 11:52 AM
Please please please please at&t i have the same problem, my phone is hardlocked, motorola send me a unlock code but can't use it
sorry for my english i am from mexico
01-18-2013 4:24 AM
Hi, i´m Luis from Argentina.. Have the same problem. Can´t connect AT&T from here. Any solution??? Where i can contact somebody to unlock it? Thanks!
01-26-2013 9:10 PM
Hi there, I just finished reading your post trying to find info for my own problem witch wasn't answered but I think I have your answer after reading many other forums. After too many code attempts the phone does lock the network unlock screen from any further attempts. From what I understand when this screen appears you are to leave your atrix hd on the subsidy lock screen from between 40 mins and 6 hours (sounds like a pain but have read multiple successful posts) after this the screen should reset and say something to the state of enter special code and you should be able to enter your proper unlock codes. I hope this may help others that may require this help.
Now to continue on my journey of finding the answer to my problem
01-27-2013 7:44 AM
Hello friends.. I live in Brazil i got a same problem... i expect at&t help us... i don't wanna lose my phone utilities... good lucky for us!
02-05-2013 10:23 AM
i got this issue too.. my phone is subsidy locked and I don't know what to type.. all codes I type returns "NETWORK UNSUCESSFUL"
03-13-2013 5:58 AM
Dear representatives of AT&T, mark, please, the point of view on this issue!
This problem is not unique and is occurs in many phone owners.
Phone can not perform its main function. And not allow to enter the unlock code.
I am not in the United States and not being able to directly contact the office of AT&T.
But I honestly bought this phone and I can provide the necessary scans and prints. And I want that thing, bought with MY MONEY, gives me satisfaction.
07-02-2013 1:21 PM
07-02-2013 2:10 PM
I found the following information on att.com regarding steps to unlock a device. Please read information in link, check box next to "I have read and agree to the eligibility requirements for unlocking my device," then click agree, you will then proceed to an unlock application.
07-02-2013 2:34 PM
AT&T already gave me unlock code but I can't enter it, because I entered a wrong code too many times and my phone got "subsidy locked".
07-03-2013 7:26 AM
I apologize for this misinformation I sent you. Please try to send a private message to our ATTCustomer care team by using the link below. Please include your name, email address, phone number and the best time that you can be contacted; please allow up to 48 hours for a team member to contact you once receiving your message.