New Atrix HD, subsidy locked. Need help to unlock it.

Teacher

New Atrix HD, subsidy locked. Need help to unlock it.

[ Edited ]

Hi all: I sent my old unlocked Atrix 2 to Motorola warranty service. As they could not repair it they sent me a new Atrix HD.

 

When I turned it on first time it asked me for a unlock code, which I understood, was related to the SIM card PIN, so I entered it many times until I got a "Phone is subsidy locked. Please contact service provider. Only emergency calls are allowed" .

 

I call Motorola customer service and they confirmed the device they sent me was locked by AT&T (not unlocked as it was mine) and that the phone was asking me for the network code (not the PIN) unlock code. As I entered a wrong code too many times, my phone got "subsidy locked". Obviously, my phone company is not AT&T wireless. 

 

So I bought a network unlock code from *** (the code I should have entered when the phone was asking for it), but now there is no way to enter it. The phone will not present me the screen to enter the network unlock code any longer. It always go to the screen with the "phone subsidy locked..." message.

 

We've been trying different options with the unlockgenie staff, but so far no good results.

 

 

After doing some research in Internet, I'm starting to believe there is no solution to this situation and the phone became useless.

 

So I'm writing the case here with the expectation that somebody from AT&T (who are supposedly the owner of the blocking mechanism) can help me unlock the phone and/or take it to the original state so I can go and enter my code to unlock it.

 

Thanks to all reading this post and wish you all an excellent 2013, full of accomplishments / JLB.

 

[Edited to comply with Guidelines]

 

 

Message 1 of 24 (14,748 Views)
Tutor

Re: New Atrix HD, subsidy locked. Need help to unlock it.

I feel sorry .. I have the same problem for three months .. the solution has not moved an inch. Waiting for the "respectable" AT&T will have mercy and help unlock the phone ..
Message 2 of 24 (14,550 Views)
Teacher

Re: New Atrix HD, subsidy locked. Need help to unlock it.

Thanks for sharing feelings. These days I have received the unlock code from Motorola support, but they don't know either how to enter it now the phone is subsidy locked.

People of AT&T: Could you please share your comments here?

Thanks.
Message 3 of 24 (14,472 Views)
Highlighted
Tutor

Re: New Atrix HD, subsidy locked. Need help to unlock it.

Please please please please at&t i have the same problem, my phone is hardlocked, motorola send me a unlock code but can't use it

sorry for my english i am from mexico

Message 4 of 24 (14,442 Views)
Tutor

Re: New Atrix HD, subsidy locked. Need help to unlock it.

Hi, i´m Luis from Argentina.. Have the same problem. Can´t connect AT&T from here. Any solution??? Where i can contact somebody to unlock it? Thanks!

Message 5 of 24 (14,353 Views)
Contributor

Re: New Atrix HD, subsidy locked. Need help to unlock it.

Hi there, I just finished reading your post trying to find info for my own problem witch wasn't answered but I think I have your answer after reading many other forums. After too many code attempts the phone does lock the network unlock screen from any further attempts. From what I understand when this screen appears you are to leave your atrix hd on the subsidy lock screen from between 40 mins and 6 hours (sounds like a pain but have read multiple successful posts) after this the screen should reset and say something to the state of enter special code and you should be able to enter your proper unlock codes. I hope this may help others that may require this help.

 

Now to continue on my journey of finding the answer to my problem

 

Smiley Sad

Message 6 of 24 (14,252 Views)

Re: New Atrix HD, subsidy locked. Need help to unlock it.

Hello friends.. I live in Brazil i got a same problem... i expect at&t help us... i don't wanna lose my phone utilities... good lucky for us!

Message 7 of 24 (14,239 Views)

Re: New Atrix HD, subsidy locked. Need help to unlock it.

i got this issue too.. my phone is subsidy locked and I don't know what to type.. all codes I type returns "NETWORK UNSUCESSFUL" Smiley Sad

Message 8 of 24 (14,052 Views)
Tutor

Re: New Atrix HD, subsidy locked. Need help to unlock it.

Dear representatives of AT&T, mark, please, the point of view on this issue!

 

This problem is not unique and is occurs in many phone owners.

Phone can not perform its main function. And not allow to enter the unlock code.

 

I am not in the United States and not being able to directly contact the office of AT&T.

But I honestly bought this phone and I can provide the necessary scans and prints. And I want that thing, bought with MY MONEY, gives me satisfaction.

Message 9 of 24 (13,845 Views)
Tutor

Re: New Atrix HD, subsidy locked. Need help to unlock it.

I have same problem with my ATRIX HD. I have unlock code but I can't enter it
Message 10 of 24 (12,159 Views)
Tutor

Re: New Atrix HD, subsidy locked. Need help to unlock it.

Dear representatives of AT&T, could anybody answer on this question?

Message 11 of 24 (12,021 Views)
Tutor

Re: New Atrix HD, subsidy locked. Need help to unlock it.

No one knows to what to do to enter the unlock code when the phone is in the mode hardlok. Can we hear the answer to this question? I'm in another country and I have no way to contact the AT&T store
Message 12 of 24 (11,975 Views)
Former Moderator

Re: New Atrix HD, subsidy locked. Need help to unlock it.

Forum posters,

 

I found the following information on att.com regarding steps to unlock a device. Please read information in link, check box next to  "I have read and agree to the eligibility requirements for unlocking my device," then click agree, you will then proceed to an unlock application.

 

Request a device unlock for your AT&T Mobile Devices (Phones and Tablets)

 

 

James

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 13 of 24 (11,963 Views)
Tutor

Re: New Atrix HD, subsidy locked. Need help to unlock it.

Hi James,

 

AT&T already gave me unlock code but I can't enter it, because I entered a wrong code too many times and my phone got "subsidy locked". 

Message 14 of 24 (11,958 Views)
Former Moderator

Re: New Atrix HD, subsidy locked. Need help to unlock it.

kalmik77,

 

I apologize for this misinformation I sent you. Please try to send a private message to our ATTCustomer care team by using the link below. Please include your name, email address, phone number and the best time that you can be contacted; please allow up to 48 hours for a team member to contact you once receiving your message.

 

Private Message

 

 

James

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 15 of 24 (11,926 Views)
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