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Posted Dec 29, 2012
6:13:45 AM
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New Atrix HD, subsidy locked. Need help to unlock it.
Edited by Phil-101 on Dec 29, 2012 at 6:53:50 AM

Hi all: I sent my old unlocked Atrix 2 to Motorola warranty service. As they could not repair it they sent me a new Atrix HD.

 

When I turned it on first time it asked me for a unlock code, which I understood, was related to the SIM card PIN, so I entered it many times until I got a "Phone is subsidy locked. Please contact service provider. Only emergency calls are allowed" .

 

I call Motorola customer service and they confirmed the device they sent me was locked by AT&T (not unlocked as it was mine) and that the phone was asking me for the network code (not the PIN) unlock code. As I entered a wrong code too many times, my phone got "subsidy locked". Obviously, my phone company is not AT&T wireless. 

 

So I bought a network unlock code from *** (the code I should have entered when the phone was asking for it), but now there is no way to enter it. The phone will not present me the screen to enter the network unlock code any longer. It always go to the screen with the "phone subsidy locked..." message.

 

We've been trying different options with the unlockgenie staff, but so far no good results.

 

 

After doing some research in Internet, I'm starting to believe there is no solution to this situation and the phone became useless.

 

So I'm writing the case here with the expectation that somebody from AT&T (who are supposedly the owner of the blocking mechanism) can help me unlock the phone and/or take it to the original state so I can go and enter my code to unlock it.

 

Thanks to all reading this post and wish you all an excellent 2013, full of accomplishments / JLB.

 

[Edited to comply with Guidelines]

 

 

Hi all: I sent my old unlocked Atrix 2 to Motorola warranty service. As they could not repair it they sent me a new Atrix HD.

 

When I turned it on first time it asked me for a unlock code, which I understood, was related to the SIM card PIN, so I entered it many times until I got a "Phone is subsidy locked. Please contact service provider. Only emergency calls are allowed" .

 

I call Motorola customer service and they confirmed the device they sent me was locked by AT&T (not unlocked as it was mine) and that the phone was asking me for the network code (not the PIN) unlock code. As I entered a wrong code too many times, my phone got "subsidy locked". Obviously, my phone company is not AT&T wireless. 

 

So I bought a network unlock code from *** (the code I should have entered when the phone was asking for it), but now there is no way to enter it. The phone will not present me the screen to enter the network unlock code any longer. It always go to the screen with the "phone subsidy locked..." message.

 

We've been trying different options with the unlockgenie staff, but so far no good results.

 

 

After doing some research in Internet, I'm starting to believe there is no solution to this situation and the phone became useless.

 

So I'm writing the case here with the expectation that somebody from AT&T (who are supposedly the owner of the blocking mechanism) can help me unlock the phone and/or take it to the original state so I can go and enter my code to unlock it.

 

Thanks to all reading this post and wish you all an excellent 2013, full of accomplishments / JLB.

 

[Edited to comply with Guidelines]

 

 

New Atrix HD, subsidy locked. Need help to unlock it.

[ Edited ]
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Jan 6, 2013 6:05:27 AM
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I feel sorry .. I have the same problem for three months .. the solution has not moved an inch. Waiting for the "respectable" AT&T will have mercy and help unlock the phone ..
I feel sorry .. I have the same problem for three months .. the solution has not moved an inch. Waiting for the "respectable" AT&T will have mercy and help unlock the phone ..

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Jan 9, 2013 3:59:21 PM
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Thanks for sharing feelings. These days I have received the unlock code from Motorola support, but they don't know either how to enter it now the phone is subsidy locked.

People of AT&T: Could you please share your comments here?

Thanks.
Thanks for sharing feelings. These days I have received the unlock code from Motorola support, but they don't know either how to enter it now the phone is subsidy locked.

People of AT&T: Could you please share your comments here?

Thanks.

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Jan 10, 2013 11:52:20 AM
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Please please please please at&t i have the same problem, my phone is hardlocked, motorola send me a unlock code but can't use it

sorry for my english i am from mexico

Please please please please at&t i have the same problem, my phone is hardlocked, motorola send me a unlock code but can't use it

sorry for my english i am from mexico

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Jan 18, 2013 4:24:15 AM
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Hi, i´m Luis from Argentina.. Have the same problem. Can´t connect AT&T from here. Any solution??? Where i can contact somebody to unlock it? Thanks!

Hi, i´m Luis from Argentina.. Have the same problem. Can´t connect AT&T from here. Any solution??? Where i can contact somebody to unlock it? Thanks!

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Jan 26, 2013 9:10:26 PM
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Hi there, I just finished reading your post trying to find info for my own problem witch wasn't answered but I think I have your answer after reading many other forums. After too many code attempts the phone does lock the network unlock screen from any further attempts. From what I understand when this screen appears you are to leave your atrix hd on the subsidy lock screen from between 40 mins and 6 hours (sounds like a pain but have read multiple successful posts) after this the screen should reset and say something to the state of enter special code and you should be able to enter your proper unlock codes. I hope this may help others that may require this help.

 

Now to continue on my journey of finding the answer to my problem

 

Smiley Sad

Hi there, I just finished reading your post trying to find info for my own problem witch wasn't answered but I think I have your answer after reading many other forums. After too many code attempts the phone does lock the network unlock screen from any further attempts. From what I understand when this screen appears you are to leave your atrix hd on the subsidy lock screen from between 40 mins and 6 hours (sounds like a pain but have read multiple successful posts) after this the screen should reset and say something to the state of enter special code and you should be able to enter your proper unlock codes. I hope this may help others that may require this help.

 

Now to continue on my journey of finding the answer to my problem

 

Smiley Sad

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Jan 27, 2013 7:44:12 AM
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Hello friends.. I live in Brazil i got a same problem... i expect at&t help us... i don't wanna lose my phone utilities... good lucky for us!

Hello friends.. I live in Brazil i got a same problem... i expect at&t help us... i don't wanna lose my phone utilities... good lucky for us!

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Feb 5, 2013 10:23:21 AM
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i got this issue too.. my phone is subsidy locked and I don't know what to type.. all codes I type returns "NETWORK UNSUCESSFUL" Smiley Sad

i got this issue too.. my phone is subsidy locked and I don't know what to type.. all codes I type returns "NETWORK UNSUCESSFUL" Smiley Sad

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Mar 13, 2013 5:58:38 AM
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Dear representatives of AT&T, mark, please, the point of view on this issue!

 

This problem is not unique and is occurs in many phone owners.

Phone can not perform its main function. And not allow to enter the unlock code.

 

I am not in the United States and not being able to directly contact the office of AT&T.

But I honestly bought this phone and I can provide the necessary scans and prints. And I want that thing, bought with MY MONEY, gives me satisfaction.

Dear representatives of AT&T, mark, please, the point of view on this issue!

 

This problem is not unique and is occurs in many phone owners.

Phone can not perform its main function. And not allow to enter the unlock code.

 

I am not in the United States and not being able to directly contact the office of AT&T.

But I honestly bought this phone and I can provide the necessary scans and prints. And I want that thing, bought with MY MONEY, gives me satisfaction.

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Jun 27, 2013 2:58:49 PM
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I have same problem with my ATRIX HD. I have unlock code but I can't enter it
I have same problem with my ATRIX HD. I have unlock code but I can't enter it

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Jul 1, 2013 12:29:47 PM
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Dear representatives of AT&T, could anybody answer on this question?

Dear representatives of AT&T, could anybody answer on this question?

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Jul 2, 2013 1:21:12 PM
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No one knows to what to do to enter the unlock code when the phone is in the mode hardlok. Can we hear the answer to this question? I'm in another country and I have no way to contact the AT&T store
No one knows to what to do to enter the unlock code when the phone is in the mode hardlok. Can we hear the answer to this question? I'm in another country and I have no way to contact the AT&T store

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Jul 2, 2013 2:10:19 PM
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Forum posters,

 

I found the following information on att.com regarding steps to unlock a device. Please read information in link, check box next to  "I have read and agree to the eligibility requirements for unlocking my device," then click agree, you will then proceed to an unlock application.

 

Request a device unlock for your AT&T Mobile Devices (Phones and Tablets)

 

 

James

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Forum posters,

 

I found the following information on att.com regarding steps to unlock a device. Please read information in link, check box next to  "I have read and agree to the eligibility requirements for unlocking my device," then click agree, you will then proceed to an unlock application.

 

Request a device unlock for your AT&T Mobile Devices (Phones and Tablets)

 

 

James

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Jul 2, 2013 2:34:27 PM
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Hi James,

 

AT&T already gave me unlock code but I can't enter it, because I entered a wrong code too many times and my phone got "subsidy locked". 

Hi James,

 

AT&T already gave me unlock code but I can't enter it, because I entered a wrong code too many times and my phone got "subsidy locked". 

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Jul 3, 2013 7:26:56 AM
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kalmik77,

 

I apologize for this misinformation I sent you. Please try to send a private message to our ATTCustomer care team by using the link below. Please include your name, email address, phone number and the best time that you can be contacted; please allow up to 48 hours for a team member to contact you once receiving your message.

 

Private Message

 

 

James

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

kalmik77,

 

I apologize for this misinformation I sent you. Please try to send a private message to our ATTCustomer care team by using the link below. Please include your name, email address, phone number and the best time that you can be contacted; please allow up to 48 hours for a team member to contact you once receiving your message.

 

Private Message

 

 

James

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Jul 3, 2013 10:20:27 AM
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Community Support

Hi kalmik77,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks,

 

Nicole K.

AT&T Social Media Manager

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi kalmik77,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks,

 

Nicole K.

AT&T Social Media Manager

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Aug 15, 2013 5:59:42 PM
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Team,

 

I have the same issue with my Motorola Atrix Phone. I have received the code via email and tried unlocking it. But I got the error message as 'phone subsidy locked'. I have been contacting customer service but no help on this. Not sure what I can do for this. I have entered the code very carefully. Customer service rep checked for different options and she  didn't have any idea what can be done for this phone.

 

can soembody from AT&T help me on this? If I have known this, I wouldn't have spent monwe for the upgrade Smiley Sad

 

-Nanda

Team,

 

I have the same issue with my Motorola Atrix Phone. I have received the code via email and tried unlocking it. But I got the error message as 'phone subsidy locked'. I have been contacting customer service but no help on this. Not sure what I can do for this. I have entered the code very carefully. Customer service rep checked for different options and she  didn't have any idea what can be done for this phone.

 

can soembody from AT&T help me on this? If I have known this, I wouldn't have spent monwe for the upgrade Smiley Sad

 

-Nanda

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Aug 15, 2013 7:26:13 PM
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And here you go. I was in call with customer care and they simply disconnected my call. No call back. Nothing. I start again with a new representative now Smiley Sad....

 

weird solutions from prev rep

1.  I entered the code incorrectly 5 times and it got locked

2. Get a new phone

3. Use your new phone upgraded

4. Ask for a new phone from T Mobile ( prepaid I am using)

 

dont know these they are coming up with these suggestions.

And here you go. I was in call with customer care and they simply disconnected my call. No call back. Nothing. I start again with a new representative now Smiley Sad....

 

weird solutions from prev rep

1.  I entered the code incorrectly 5 times and it got locked

2. Get a new phone

3. Use your new phone upgraded

4. Ask for a new phone from T Mobile ( prepaid I am using)

 

dont know these they are coming up with these suggestions.

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Aug 15, 2013 7:29:26 PM
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2 hours 16 minutes in call with AT&T and still trying
2 hours 16 minutes in call with AT&T and still trying

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Aug 15, 2013 8:57:23 PM
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4 hours and still on with customer care
4 hours and still on with customer care

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Aug 16, 2013 9:39:09 AM
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Community Support

Hi Nandhat,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi Nandhat,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Aug 16, 2013 10:01:49 AM
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I have received a link for the unlock from the manager. But not sure how to respond to him, here is the response

Yes. I got the code from the link given in the email only. That didn't work.
I have received a link for the unlock from the manager. But not sure how to respond to him, here is the response

Yes. I got the code from the link given in the email only. That didn't work.

Re: New Atrix HD, subsidy locked. Need help to unlock it.

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Sep 6, 2013 7:40:24 AM
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Contributor

I have the same issue; already got the unlocked code, but exceeded the attempts with a wrong code before. Can you please assist.

 

William

I have the same issue; already got the unlocked code, but exceeded the attempts with a wrong code before. Can you please assist.

 

William

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Apr 5, 2014 6:59:58 PM
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Edited by Ezrielthefallen on Apr 5, 2014 at 7:01:02 PM

Same issue occurred with my Moms Atrix HD. She exceeded the unlock limit (her eyes are bad) and now the phone cant be unlocked dont even know if she has the code anymore. I do know she tried to unlock it and had the code direct from AT&T. New sim makes SIM toolkit appaer but thats it nothing further. Trying to get it functioniing to use with Consumer cellular. I am really hoping this is fixable.

Same issue occurred with my Moms Atrix HD. She exceeded the unlock limit (her eyes are bad) and now the phone cant be unlocked dont even know if she has the code anymore. I do know she tried to unlock it and had the code direct from AT&T. New sim makes SIM toolkit appaer but thats it nothing further. Trying to get it functioniing to use with Consumer cellular. I am really hoping this is fixable.

Re: New Atrix HD, subsidy locked. Need help to unlock it.

[ Edited ]
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