NOTE 2 won't connect to wifi--many wifi issues

Contributor

NOTE 2 won't connect to wifi--many wifi issues

I just purchased the Note 2 SGH-I317 with Android version 4.1.2 and the wifi is driving me crazy.  It connected fine at home but when I would leave and come back it wouldn't connect until I restarted.  I work for a cruise ship company and I'm on the ship now and the phone won't connect the wifi AT ALL.  It keeps showing "Obtaining IP address" and then tells me it can't get a strong connection.  I changed from the iPhone 4 and when I turn that phone on it connects to wifi INSTANTLY.  My computer also connects easily.  I've read it's the JellyBean 4.1.2.  I am in Australia now and can't visit an ATT store until I get back in March.  Does anyone know of a fix for this?  I've scoured the web trying to find a solution short of rooting the phone (which I don't want to do while traveling).  Please...anyone?

Message 1 of 12 (19,434 Views)
Guru

Re: NOTE 2 won't connect to wifi--many wifi issues

Try "Wifi Manager "(free) from the App Store
Message 2 of 12 (19,412 Views)
Contributor

Re: NOTE 2 won't connect to wifi--many wifi issues

That's my next try when I get to a port with wifi that will connect so I can download the program.

 

Message 3 of 12 (19,395 Views)

Re: NOTE 2 won't connect to wifi--many wifi issues

I have devices that would get stuck on "Obtaining IP address" and usually it's because I had the wrong password. My first suggestion would be to double check that the password saved on ur phone is correct. I have the note2 also and Iv never experienced any problems with the wifi. If even the app u mentioned doesnt work.. I think u might have gotten a defective phone. Smiley Sad best to get it replaced before u travel. Good luck.
Message 4 of 12 (19,291 Views)

Re: NOTE 2 won't connect to wifi--many wifi issues

Oh I missed the part that ur already out of the country.. sorry. Well.. I hope things work out for u.
Message 5 of 12 (19,290 Views)
Explorer

Re: NOTE 2 won't connect to wifi--many wifi issues

Its not the phone- After getting 2 note2 phones that will not connect using wifi after the forced 4.1.2 update. Phone worked fine with 4.1.1 , but as soon as update tp 4.1.2 - no wifi or it states poor connection. Returned phone and new one had same issue. Att and samsung say its in the software update and when people register complaints they will update software.

I spent hours with samsung level 2 advisors and he had been answering the same question all day. Its not your router or any setting on the phone. Believe me i tried them all. Internet is full of suggestions and even from samsung , the only way to fix it is to root phone

Att will say they never have problems but when you go up the later they are aware of problem

 

WE all need to complain to fix this

Message 6 of 12 (19,133 Views)
Contributor

Re: NOTE 2 won't connect to wifi--many wifi issues

[ Edited ]

I have the same problem.  While I was on 4.1.1 WIFI worked great.  After I accepted the 4.1.2 updated from AT&T WIFI is horriable!  I have done factory resets, updated the crudy "AT&T WIFI Managler", disabled "AT&T WIFI Managler", and every other variation in the book. This has resulted in my Data usage going through the roof and costing me many more $$$.  

Does no one have a fix?

I have not rooted this device but did oven why Dell Streak.

Do I have to apply a non-AT&T ROM to get the reliable WIFI connection I had with 4.1.1?

 

Steve

 

[edited for privacy]

Message 7 of 12 (18,918 Views)
Explorer

Re: NOTE 2 won't connect to wifi--many wifi issues

still att states no problem with update- not everyone in country has gotten it yet so i guess u need to wait until more complain
If you get a solution please let me know
Message 8 of 12 (18,797 Views)
Contributor

Re: NOTE 2 won't connect to wifi--many wifi issues

I have the same issue. My wife's Samsung Galaxy S3 connects fine, my old note 1 connected fine, the note 2 does not. The lack of accountability for an issue this serious is stunning. Moreover talking to techs who cannot solve the problem is a waste of consumers time. The developers need to solve the driver integration issue and do a patch release. Not having wifi impacts the user experience and drains our data plans.

 

AT&T should push on Samsung to fix this!

Message 9 of 12 (18,695 Views)
Contributor

Re: NOTE 2 won't connect to wifi--many wifi issues

My Galaxy Note 2 is all of a sudden having this problem too.  I've had it just over a month and the Wifi has always seemed to work ok on it.  Now I can't get it to connect to any Wifi, it just says connecting, authenticating and then says the network is saved, secured.  But it never goes onto the Wifi.  I've tried disabling ATT Wifi apps, etc and restarting phone 80 times but nothing has worked.  Time for someone whether it is ATT, Android, Google, Samsung - whoever- to get this fixed.

 

Message 10 of 12 (16,930 Views)
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Teacher

Re: NOTE 2 won't connect to wifi--many wifi issues

Strange? I have the Note 2 with version 4.1.2 and have no issues connecting with wifi anywhere I go and I travel a lot.

Message 11 of 12 (16,869 Views)
Contributor

Re: NOTE 2 won't connect to wifi--many wifi issues

I contacted Samsung Support via chat this morning regarding the issue with my Note 2: SGH-I317. Bought phone in April, but wifi auto connection stopped working after a few months...but was not sure when it happened, but thinking it was due to Samsung software update.   Px:  Wifi stopped auto connecting to home wifi and required entering a passwords everytime to get connected and wifi kept staying disconnected.  Agent was helpful, but stated Samsung was not aware of this issue.  The only solution they offered was to do a factory reset, but to first back up data, pics, and other info to Kies http://www.samsung.com/us/kies/

I did try a bloggers suggestion on the Dial "*#0011#" - it did not work unfortunately.... have not tried the hard boot yet to see if it will work or not.

 

Message 12 of 12 (9,657 Views)
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