My screen is frozen and my tablet will not turn off

Greetings @iszy99,

Not being able to use your tablet or turn it off can be quite concerning! I will be more than happy to assist you with this.

There should be an alternate way to force reboot your device. This can vary depending on your phone model. For instructions, please visit our Device Support Page. Select your make and model > Tutorials > Troubleshooting > Reset Device. Many methods will involve removing your battery (if applicable), holding a sequence of keys together, and other things.

I hope this information is helpful and you get your device back to working order! Please let us know if you have any additional questions or concerns. Have a great day!

Jonathan, AT&T Community Specialist