The Samsung Galaxy S24
historyprof's profile

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Friday, September 1st, 2017 5:43 PM

My Samsung Rugby

My Samsung Rugby cannot make or receive phone calls. Sometimes it works in town, but when I get home-noting. Every other function works, text, internet, etc., but no phone service. Help!!! I have two kids in college, I really don't have money for a new phone at this time.

Community Support

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230.7K Messages

7 years ago

Hello @historyprof!


I can understand how having issues with phone calls can be of concern, as this is an important communication mean. I am glad you reached out to us for assistance!


When you attempt making a phone call at home, do you receive any error messages? I invite you to try some simple troubleshooting steps which can help you determine what is causing the problem. You will want to access the Troubleshoot & Resolve Tool to get started. For a personalized guide, please log into your account, and then select Phone calls as the issue.


In the event these options are unable to correct the problem, please send us a private message to @ATTCares, so we can explore additional options to resolve this concern. In the message, make sure to include your full name, phone number, and IMEI pertaining to the affected phone.


Happy weekend!


Anabel, AT&T Community Specialist

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