Tutor
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4 Messages
My S8+ froze after update. Need help
I have an AT&T Samsung Galaxy 8+, not sure what operating system. Last night I received a notice to update, so I did before bed. Woke up today, phone just boots, then reboots, then reboots and so on.
Went into recovery mode, cleared cache, no change. Just in case, i charged the phone, and powered off. Back in recovery, did a reset to factory, or whatever it said.
Reboot from there, nothing. Help
ATTHelp
Community Support
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230.7K Messages
6 years ago
Salutations @Melindac,
I’m sorry to hear your phone is stuck in a boot-loop. I would be more than happy to help!
To resolve this issue, I would suggest going into recovery mode and performing a factory reset. You can start the reset by going to Settings> General management> Reset > Factory reset data> RESET> DELETE ALL.
If a factory reset has been performed and the boot-loop is still occurring, please reach back out, so I can look into other resolutions for you. Thank you and I hope you have a great day!
Isaac, AT&T Community Specialist
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Melindac
Tutor
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4 Messages
6 years ago
And that is what we are doing. For anyone considering this phone, and read this and think the Samsung G8+is an unreliable phone, I urge you to see this as an anomaly, not a pattern. The ATT guy said it is the first loop problem he has seen on a Samsung (though LG had this issue a few years ago). I love this phone, and i love the service I get from ATT and no, they did not ask or pay me to say that.
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ATTHelp
Community Support
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230.7K Messages
6 years ago
Hello again @Melindac,
Thank you for your response! I’m glad to hear you found a resolution to your issue!
If you ever have any further questions or concerns, please don’t hesitate to reach back out. Thank you for being a valued member of the AT&T Community, and have a wonderful day.
Isaac, AT&T Community Specialist
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