Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

Tutor

Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

When I turned my Motorola Atrix HD on first time it asked me for a unlock code, which I understood, was related to the SIM card PIN, so I entered it many times until I got a "Phone is subsidy locked. Please contact service provider. Only emergency calls are allowed" .

I call Motorola customer service and they confirmed the device they sent me was locked by AT&T (not unlocked as it was mine) and that the phone was asking me for the network code (not the PIN) unlock code. As I entered a wrong code too many times, my phone got "subsidy locked". Obviously, my phone company is not AT&T wireless.

I've been trying different options but so far no good results.

So I'm writing the case here with the expectation that somebody from AT&T (who are supposedly the owner of the blocking mechanism) can help me unlock the phone and/or take it to the original state so I can go and enter my code to unlock it.

Can you help me? Thanks,
Luis (Argentina)

Message 1 of 8 (11,260 Views)
Former Community Manager

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

It sounds like this phone is locked meaning that it can only be used with AT&T and cannot be used with another carrier. 

 

You can try contacting support http://www.att.com/econtactus/ to see if the phone is eligible for unlocking but it may not be.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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Message 2 of 8 (11,151 Views)
Tutor

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

Do you think buying a AT&T SIM card can make it work? Thanks for your answer!

Luis

Message 3 of 8 (11,145 Views)
Former Community Manager

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

If you are able to get and use AT&T service, yes. 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 4 of 8 (11,142 Views)
Tutor

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

Dear representatives of AT&T, could anybody answer on this question?

Message 5 of 8 (9,956 Views)
Tutor

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

No one knows to what to do to enter the unlock code when the phone is in the mode hardlok. Can we hear the answer to this question? I'm in another country and I have no way to contact the AT&T store
Message 6 of 8 (9,908 Views)
Contributor

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

im in africa bought an atrix hd from an american tourist but the phone says subsidy locked every time i insert my sim card bought unlock code but have no option to enter it
Message 7 of 8 (6,114 Views)
Contributor

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

I have the same issue.  Atrix HD is locked and does not provide the unlock code entry screen.  I have an active ATT SIM and waiting 6-12 hours does not help, per Motorola suggestion.  Can any one from ATT help??

Message 8 of 8 (4,861 Views)
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