01-18-2013 4:20 AM
When I turned my Motorola Atrix HD on first time it asked me for a unlock code, which I understood, was related to the SIM card PIN, so I entered it many times until I got a "Phone is subsidy locked. Please contact service provider. Only emergency calls are allowed" .
I call Motorola customer service and they confirmed the device they sent me was locked by AT&T (not unlocked as it was mine) and that the phone was asking me for the network code (not the PIN) unlock code. As I entered a wrong code too many times, my phone got "subsidy locked". Obviously, my phone company is not AT&T wireless.
I've been trying different options but so far no good results.
So I'm writing the case here with the expectation that somebody from AT&T (who are supposedly the owner of the blocking mechanism) can help me unlock the phone and/or take it to the original state so I can go and enter my code to unlock it.
Can you help me? Thanks,
01-22-2013 12:59 PM
It sounds like this phone is locked meaning that it can only be used with AT&T and cannot be used with another carrier.
You can try contacting support http://www.att.com/econtactus/ to see if the phone is eligible for unlocking but it may not be.
01-22-2013 2:10 PM
Do you think buying a AT&T SIM card can make it work? Thanks for your answer!
01-22-2013 2:24 PM
If you are able to get and use AT&T service, yes.
07-01-2013 12:38 PM
Dear representatives of AT&T, could anybody answer on this question?
07-02-2013 1:20 PM
02-16-2014 10:48 AM
03-13-2014 8:33 AM
I have the same issue. Atrix HD is locked and does not provide the unlock code entry screen. I have an active ATT SIM and waiting 6-12 hours does not help, per Motorola suggestion. Can any one from ATT help??
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