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Posted Jan 18, 2013
4:20:55 AM
Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

When I turned my Motorola Atrix HD on first time it asked me for a unlock code, which I understood, was related to the SIM card PIN, so I entered it many times until I got a "Phone is subsidy locked. Please contact service provider. Only emergency calls are allowed" .

I call Motorola customer service and they confirmed the device they sent me was locked by AT&T (not unlocked as it was mine) and that the phone was asking me for the network code (not the PIN) unlock code. As I entered a wrong code too many times, my phone got "subsidy locked". Obviously, my phone company is not AT&T wireless.

I've been trying different options but so far no good results.

So I'm writing the case here with the expectation that somebody from AT&T (who are supposedly the owner of the blocking mechanism) can help me unlock the phone and/or take it to the original state so I can go and enter my code to unlock it.

Can you help me? Thanks,
Luis (Argentina)

When I turned my Motorola Atrix HD on first time it asked me for a unlock code, which I understood, was related to the SIM card PIN, so I entered it many times until I got a "Phone is subsidy locked. Please contact service provider. Only emergency calls are allowed" .

I call Motorola customer service and they confirmed the device they sent me was locked by AT&T (not unlocked as it was mine) and that the phone was asking me for the network code (not the PIN) unlock code. As I entered a wrong code too many times, my phone got "subsidy locked". Obviously, my phone company is not AT&T wireless.

I've been trying different options but so far no good results.

So I'm writing the case here with the expectation that somebody from AT&T (who are supposedly the owner of the blocking mechanism) can help me unlock the phone and/or take it to the original state so I can go and enter my code to unlock it.

Can you help me? Thanks,
Luis (Argentina)

Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

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Jan 22, 2013 12:59:16 PM
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Former Community Manager

It sounds like this phone is locked meaning that it can only be used with AT&T and cannot be used with another carrier. 

 

You can try contacting support http://www.att.com/econtactus/ to see if the phone is eligible for unlocking but it may not be.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

It sounds like this phone is locked meaning that it can only be used with AT&T and cannot be used with another carrier. 

 

You can try contacting support http://www.att.com/econtactus/ to see if the phone is eligible for unlocking but it may not be.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

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Jan 22, 2013 2:10:28 PM
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Tutor

Do you think buying a AT&T SIM card can make it work? Thanks for your answer!

Luis

Do you think buying a AT&T SIM card can make it work? Thanks for your answer!

Luis

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

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Jan 22, 2013 2:24:53 PM
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Former Community Manager

If you are able to get and use AT&T service, yes. 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

If you are able to get and use AT&T service, yes. 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

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Jul 1, 2013 12:38:13 PM
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Tutor

Dear representatives of AT&T, could anybody answer on this question?

Dear representatives of AT&T, could anybody answer on this question?

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

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Jul 2, 2013 1:20:41 PM
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No one knows to what to do to enter the unlock code when the phone is in the mode hardlok. Can we hear the answer to this question? I'm in another country and I have no way to contact the AT&T store
No one knows to what to do to enter the unlock code when the phone is in the mode hardlok. Can we hear the answer to this question? I'm in another country and I have no way to contact the AT&T store

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

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Feb 16, 2014 10:48:01 AM
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im in africa bought an atrix hd from an american tourist but the phone says subsidy locked every time i insert my sim card bought unlock code but have no option to enter it
im in africa bought an atrix hd from an american tourist but the phone says subsidy locked every time i insert my sim card bought unlock code but have no option to enter it

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

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Mar 13, 2014 8:33:38 AM
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Contributor

I have the same issue.  Atrix HD is locked and does not provide the unlock code entry screen.  I have an active ATT SIM and waiting 6-12 hours does not help, per Motorola suggestion.  Can any one from ATT help??

I have the same issue.  Atrix HD is locked and does not provide the unlock code entry screen.  I have an active ATT SIM and waiting 6-12 hours does not help, per Motorola suggestion.  Can any one from ATT help??

Re: Motorola Atrix HD MB886 Subsidy locked!!!! CANT GET ASSISTANCE HELLPPPP!!!

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