10-02-2018 3:18 AM
I bought used Motorola phone z2 force on ebay and now I have a problem with unlock code. Phone have AT&T logo on the back and software. Now I am abroad and I need to use this phone. I am 100% sure this is the right IMEI number from the phone. IMEI number from phone match the number from the box. Please help me
When I check unlock status I get this information:
Your unlock request was denied because the IMEI number doesn't match a device that's compatible with the AT&T network.
Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request.
Solved by: Go to Solution.
10-03-2018 12:44 PM
Phones need to be unlocked from the carrier they use. From the message you've received, it sounds like this device was not on our network, even though it was AT&T branded. You will need to get in touch with the person you bought it from to have the phone unlocked.
For your own safety and security, you probably want to edit your post and remove the IMEI number from public view.
Have a great week!
James, AT&T Community Specialist
10-03-2018 3:00 PM
10-03-2018 3:28 PM
In order to unlock your device it cannot be active on another account and it is required to be active on our network for at least 60 days (AT&T prepaid). Feel free to view our other device unlock eligibility requirements.
We hope this information helps!
Lar, AT&T Community Specialist
12-28-2018 5:42 AM
I bought two Z2 Force motorola on ebay, new for an offer two weeks ago in Motorola,
from their operator, when trying to unlock them from their page the answer was that it was denied due to
lack of information in its database and I would like to unlock it since I'm not from the United States. please help me i need to use this phones.
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