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Moto G6 Android updates

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Moto G6 Android updates

I've been using Motorola phones on AT&T for several years now and it seems that since I don't buy my phones from AT&T they aren't getting timely updates. Why is this? I pay my bills like everyone else.

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Message 1 of 12
ACE - Professor

Re: Moto G6 Android updates

Have you looked here to see if an update might be available?:  https://support.motorola.com/ca/en/products/cell-phones/moto-g-family/moto-g6?cl=1

 

 

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Message 2 of 12
Tutor

Re: Moto G6 Android updates

That's my point, there are no updates if AT&T doesn't push them. Motorola has released them but the carrier pushes the update.

Message 3 of 12
ACE - Professor

Re: Moto G6 Android updates

Sorry, for some reason I thought you were using a model that wasn't carrier branded. 

 

 

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Message 4 of 12
Tutor

Re: Moto G6 Android updates

I didn't buy my phone from AT&T, that's the problem. I'm an outcast, it doesn't matter that I have 5 lines through them. I didn't buy AT&T phones from them.

Message 5 of 12
ACE - Sage
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎05-29-2019 1:21 PM

Re: Moto G6 Android updates


@fcoops wrote:

I didn't buy my phone from AT&T, that's the problem. I'm an outcast, it doesn't matter that I have 5 lines through them. I didn't buy AT&T phones from them.


Unless your phone boots with an AT&T Death Star, your updates do NOT come through AT&T.  At&t only has updates for its own branded phones.  Unlocked phones update direct from the manufacturer.  Your problem is Lenova.  

The Moto G6 was not sold by AT&T in the USA.  They do sell the G6 play.     ATT Mexico sold the G6, but you have to be using their service, in Mexico, to get updates.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 6 of 12
Tutor

Re: Moto G6 Android updates

Interesting since Motorola and AT&T have both said the carrier pushes the updates.

Message 7 of 12
ACE - Sage

Re: Moto G6 Android updates


@fcoops wrote:

Interesting since Motorola and AT&T have both said the carrier pushes the updates.


For At&t phones, yes.  If your asking MOTO/lenova, it AT&T your going to get a “ carrier phone” based answer.  

If you own an unlocked, carrier free phone, the carrier has no skin in the game.  

I’ve had a non carrier android of one sort or another for years, Samsung, Motorola, Huawei, Honor, Google, oneplus  - all updates come direct and independent of any cellular use.  I updated a Moto and a oneplus over WiFi before selling on eBay.  

Every since Lenova took over Motorola Mobile has been suffering.  I suggest you try some android forums which can tell you how to side load updates.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 8 of 12
ACE - Professor

Re: Moto G6 Android updates

@fcoops  It's as @lizdance40  stated.  Essentially, if your Android phone is carrier branded, that carrier manages the updates.  If your phone is not carrier branded, its updates are managed by the phone's manufacturer.

 

My last carrier branded phone was the Galaxy S5.  I haven't owned a carrier branded phone since then as I choose not to have my phone's updates managed by a carrier.

 

 

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Message 9 of 12
Tutor

Re: Moto G6 Android updates

Thanks @lizdance40. I also have had non carrier branded phones for
awhile now. The Moto G6 I have now is scheduled for the Pie update "This
device will be upgraded to the Android 9 (Pie) release of Android,
pending partner support." According to Motorola that partner is the
carrier. When you call AT&T they say the manufacturer has to send them
the update, most times Motorola has been slow. But Motorola has rolled
it out to the carriers, therefore I'm at AT&T's mercy.

Message 10 of 12
ACE - Sage

Re: Moto G6 Android updates


@fcoops wrote:
Thanks @lizdance40. I also have had non carrier branded phones for
awhile now. The Moto G6 I have now is scheduled for the Pie update "This
device will be upgraded to the Android 9 (Pie) release of Android,
pending partner support." According to Motorola that partner is the
carrier.   Motorola is staffed by idiots.  That’s only possible if it’s a carrier branded phone.  

When you call AT&T they say the manufacturer has to send them
the update,  correct. Imagine my surprise.  

most times Motorola has been slow. But Motorola has rolled
it out to the carriers, therefore I'm at AT&T's mercy.


To abandon all appearances of tack what-so-ever:   Manure.   Poop.  Kaka.  

These are the only phones by Moto that will update through AT&T.

https://www.att.com/devicehowto/dsm.html#!/popular/make/Motorola

As you can see, the G6 Play will, as it is sold by AT&T.  The G6 was not sold for AT&T and will not update through AT&T. 

AT&T Mexico did sell the G6.  It is NOT the same carrier.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 12
ACE - Professor

Re: Moto G6 Android updates

@fcoops AT&T may be a "partner" of Motorola; however, if you are not using an AT&T branded Motorola phone the partnership is not involved in the process, and so your phone should be running Motorola's version of the operating system, not software customized by or for any carrier "partner."  If your phone is not running an operating system specifically customized for AT&T, it won't be recognized by AT&T's updating system; therefore, it can't be updated by AT&T.   

 

 

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