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Message on phone says no sim card

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Message on phone says no sim card

I just got a new Samsung 8 active. It fell on the floor last night-nothing broken visably but I cannot make or receive calls and it says "no sim card " 

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Accepted by ATTKevin
‎12-28-2018 10:35 AM

Re: Message on phone says no sim card

Hello @TXGATOR

 

We can help get you with that!

 

Try to power down your device and remove the sim card. Make sure there are no dust or debris by gently wiping the SIM card with a soft cloth. Insert the sim card back into the device and power back on.

 

If you continue to receive the error, you can Factory Reset your device. Make sure to back up and sync your files onto your desktop or laptop.

 

You can view the instructions in our Backup & Sync Article for additional assistance.

 

We hope this information helps, and have a great afternoon!

 

Dwight, AT&T Community Specialist


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