Explore & discover

Helpful Links

Marshmallow Updates & Discussion

Administrator

Marshmallow Updates & Discussion

Android Marshmallow.PNG

 

Hi Everyone!

 

After seeing all of the discussion around Marshmallow (and observing how spread out it is), I thought it would be a great idea to create a dedicated place for us as the mobility community team to share the information we have.

 

Anyone is welcome to join in the conversation; all I ask is (as a personal favor) we keep the conversation civil. We want to get you the information and updates as much as you want them. I think that's fair Smiley Happy

 

Keep reading to see all news, updates, timelines, and anything else we have to share. This is a living post, so check back often!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
341,438 Views
Message 1 of 2,504
Employee

Re: Marshmallow Updates & Discussion

Excellent discussion everyone!!

 

We really appreciate the feedback and take it all to heart. This has been one of the most actively engaged threads we've been a part of, and are working closely with our internal teams to try and bring as much information as possible, as quickly as possible.

 

Please keep the information and great dialogue coming!

 

Thanks

 

Tim, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 31 of 2,504
Teacher

Re: Marshmallow Updates & Discussion

@ATTKevin

Thank you for this tread and for you taking the time to speak with us. You are literally the only AT&T representative who has given us the time of day with honest answers.

 

I realize that you are not an engineer but in your opinion, what "seriously" can be taking so long with the Samsung Marshmallow updates? We know for a fact that AT&T has had the firmware in hand since at least mid February (3 months now) as the PC2 build for the S6 had a kernel timestamp of mid February and AT&T bloat and services worked correctly leading me to believe that AT&T has actually had the firmware since January. That would be 4 months now that the firmware could be modified, loaded with AT&T apps/services and thoroughly tested.

 

The S6 PD6 firmware runs flawlessly....I mean zero issues, smooth as silk and terrific battery life (at least as compared to Lollipop). So, at this point, what can potentially be the holdup? . 

Message 32 of 2,504
Contributor

Re: Marshmallow Updates & Discussion

Screen shots are cool, and saying that these builds are just waiting on the att server to be downloaded doesnt really help or say much about a timeline on when we're going to recieve an OTA.. I actually being a first time AT&T Customer thought that the update process for the gs6 would've been simple since samsung was one of the first OEMs to get Marshmallow. I wish you still carried the Nexus 6 when the GS6 was avail for purchase, that would've made my experience a bit better. Is there an actual timeline for the update? or should I pay the ETF?
Message 33 of 2,504
Tutor

Re: Marshmallow Updates & Discussion

@troyintn

Think it could be to passively force customers to purchase the S7 to get the new version?
If the update was ready in Jan and they had a release date of S7 less than 60 days away. Why not just delay the release so they get more sales of the S7 by people wanting marshmallow?

The S7 hardware stats weren't enough for me to buy a new phone...but it comes with the newest version preloaded.

Message 34 of 2,504
ACE - Expert

Re: Marshmallow Updates & Discussion

@ATTKevin @ATTTimCS

 

how about we talk about the phones that are not getting Marshmallow since ATT should know that by now as the OEM's have told you what is getting what.

 

I know from the HTC site that the m7 and desire eye are not getting marshmallow.

 

Capture.JPG

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 2,504
ACE - Expert

Re: Marshmallow Updates & Discussion


@NIgelDarren wrote:
Screen shots are cool, and saying that these builds are just waiting on the att server to be downloaded doesnt really help or say much about a timeline on when we're going to recieve an OTA.. I actually being a first time AT&T Customer thought that the update process for the gs6 would've been simple since samsung was one of the first OEMs to get Marshmallow. I wish you still carried the Nexus 6 when the GS6 was avail for purchase, that would've made my experience a bit better. Is there an actual timeline for the update? or should I pay the ETF?

@NIgelDarren

 

there is no timeline as ATT does not tell anyone when they are releasing an update till they release it.

 

as for the screen shots well I have marshmallow on all my samsung products in the house.  Those screenshots are to prove that the builds are stable and should have been released weeks ago.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 36 of 2,504
ACE - Expert

Re: Marshmallow Updates & Discussion

@rclevenger

 

just making sure you knew was all.. didnt mean to call you out.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 37 of 2,504
ACE - Expert

Re: Marshmallow Updates & Discussion


@Twitchy wrote:
I did a bit of searching, quickly, and it seems the best way to get around the att slow update is to buy a Google Nexus unlocked device. Then activate it with att. Nexus 6 is $499 right now. Get a credit card and buy the unlocked device and payments to them would replace my next/2 year contract payments.
The updates come directly from Google since the update will be designed for their device. Very similar to the way Apple can release an update for the phone so quickly and easily since all those devices are tested internally, software and hardware.
Manufacturers, like Samsung, would get the update from Google and adapt it for their devices. That update is sent to ATT for adaptation for their network specific hardware and bloatware.

It would limit hardware choices, which is a major plus side to Android, but the advantage would be instant updates. Those instant updates would make a more secure device, latest and greatest customization options as well as options disabled by carriers. Wifi calling, FM chips and possibly open bootloaders(total speculation on the bootloader) not to mention updates for life. ATT could decide to no longer update a phone so we have to buy a new device rather than just getting a software update. It's a business, I get it.

TLDR- Buy an unlocked nexus to bypass manufacturers and carrier update throttling.
@GLIMMERMAN76 - all reviews of s6 marshmallow say they notice a considerable improvement of speed. Closing of background apps still happens it seems but not near as aggressive. From my understanding... I could be wrong though.

@Twitchy

 

I never have more than 4 apps open any way.  so I never seen the aggressive ram managment but my 18 year old does keep 10 to 12 open.  she did say there are less app reloads on MM if she keeps less than 8 open which before would cause reloads.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 38 of 2,504

Re: Marshmallow Updates & Discussion

Maybe it makes a difference, maybe it doesn't. The one thing I can say for sure is I will never buy another phone through AT&T because of the entire Marshmallow on the S6 situation. The other carriers have had it for months now. Heck, if it wasn't for the discount we get on our service I would have left AT&T months ago.

 

Your customer service is abysmal (you should hear my WONDERFUL experience trying to sign up for Uverse), your service,while not the worst, is still pretty bad, and your update speed is a joke. My S6 comes with WiFi calling available, why is it not active? Why have ALL the other carriers had the MM update for the S6 out but you're still sitting on your hands?? It's unacceptable at this point.

 

We should be given the option to buy an unlocked device that can be updated from Samsung. When the phone is paid off through Next? It should be able to be unlocked and updated directly from Smart Switch. This busniess model where we're paying full price for a locked down device is unacceptable. You may not be charging us interest but we're also using your service. Once it's paid off, why do I have to wait for AT&T to release the updates? It's my phone, paid in full, purchased from AT&T so there aren't any compatability issues.

Message 39 of 2,504
ACE - Expert

Re: Marshmallow Updates & Discussion

Yes you own the phone but the software is a whole different beast. Samsung owns most of the software on the phone. They just licence it to you for use.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 40 of 2,504
Teacher

Re: Marshmallow Updates & Discussion

Greetings!


I am a long time AT&T customer and the owner of four AT&T flagship devices- 3 Galaxy S6’s and an iPhone 6. Like everyone on this forum, I enjoy technology and am excited to get the 6.01 update for my S6 devices, however I would not leave AT&T based only on the slow release of an update.

 

That said, I am strongly considering ending my long standing relationship with AT&T for the following reasons:


1. Their complete lack of communication regarding the release of their updates and unwillingness to share ANY information with the public. I have an inherent distrust of any company that so blatantly refuses to share information, and I will not support a company I don’t trust.

 

2. Regardless of the reality of the situation, as a customer it certainly feels as if they are attempting to push us to the new flagship devices by withholding the MM update for the S6 devices. They know very well that the users who are anxiously awaiting the arrival of the update are the same customers who will buy a new device to get the latest version of the operating system. This may have nothing to do with it, but this is the impression I am getting as I watch the numerous new flagship phones being released with the current operating system.


The only way we can impact AT&T is with our $$$- they have made it abundantly clear they really don’t care about us as individual customers. The problem is that only a relatively small percentage of users care about the version of the operating system their device is running so there is little incentive for AT&T to make any changes to their current process. This is one of the problems when companies become so large- individual customers- or small groups of customers- lose any ability to influence them.


Call me a cynic, but I strongly suspect that the delay actually has less to do with the engineers and more to do with the accountants.


Just my opinion, as always- feel free to fire away at will!


Ken

Message 41 of 2,504
ACE - Expert

Re: Marshmallow Updates & Discussion

@Kenw99

 

No carrier gives update schedules.  Tmobile had a site that showed the update status in 3 stages that was never right.  The note 5 went from oem status to released a week after the update launched.  Verizon posts there update logs the day before a update goes live.  ATT on the other hand does not even update there support docs till days after updates drop.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 42 of 2,504
Teacher

Re: Marshmallow Updates & Discussion

I am very well aware that currently no carriers provide an accurate update schedule. My point is that the entire industry is evolving and as more folks become aware of updates, etc. the carriers may need to rethink their processes and become a bit more transparent.

 

I have worked in the automobile industry for over four decades- it is a great example of the consumers driving significant change in the business model.

 

Only time will tell, as they say!

Message 43 of 2,504
Tutor

Re: Marshmallow Updates & Discussion

I was just told by JR from AT&T that the current release for the HTC one M8 is not Marshmallow. The most current release is 5.0.2.

Message 44 of 2,504

Re: Marshmallow Updates

Very odd.  I got that last month, and on one of the threads there was a notice from an AT&T person that said marshmallow was released.
Message 45 of 2,504
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support