MMS message problem - keeps showing up with viewmymessage.com

Contributor

MMS message problem - keeps showing up with viewmymessage.com

So for the last week or two whenever I recieve a multimedia message, it keeps sending me to a viewmymessage.com URL instead of displaying it on my phone. My phone is an HTC Inspire (running 2.1) and I have no idea why it's started doing this. Also, whenever I try and send an MMS, it always won't send after "multiple tries". I took it to the AT&T store today and they said it was probably a virus Smiley Mad but something tells me otherwise...

 

Why does my 4G HTC think it's a pre 3G iPhone? Anyone??? This is driving me mad!

Message 1 of 7 (2,295 Views)
Highlighted
Scholar
Solution
Accepted by topic author SonicProvoker
‎09-30-2015 1:39 AM

Re: MMS message problem - keeps showing up with viewmymessage.com

Contact customer support, your account is not provisioned correctly for MMS.

Most likely they have the incorrect IMEI number listed for your device.  You should be able to update the IMEI via the OLAM.

Message 2 of 7 (2,278 Views)
Contributor

Re: MMS message problem - keeps showing up with viewmymessage.com

Problem resolved.

 

While my account had been setup for the unlimited texting package, the picture/video portion was somehow disabled. Customer Service rectified the problem over the phone.

Message 3 of 7 (2,263 Views)
Contributor

Re: MMS message problem - keeps showing up with viewmymessage.com

This sounds good but I don't have att for my service but my phone is a att phone.i use straight talk through walmart.still contact att? This is so annoying!!!
Message 4 of 7 (185 Views)
Tutor

Re: MMS message problem - keeps showing up with viewmymessage.com

My husband is having the same problem!  He has a Samsung Galaxy S6, with service from Straight Talk.  A few days ago it started the same thing.  He can get Text from 1 person, and reply to them.  If he gets an MMS, it directs him to the viewmymessage.com site, which does not open.  He cannot open a photo, nor can he reply to mulitiple people at one time, or send a photo to anyone.  Please help!  

Lisa

Message 5 of 7 (153 Views)
Contributor

Re: MMS message problem - keeps showing up with viewmymessage.com

Because it is a att phone it still has all of the att "crap" on it. Every now and then it wants to up date through att. It has an annoying pop up that is relentless and finally I gave in and allowed it to update. That is when this started for me. Did u also update? Also weird: mms seem to go through messenger but not messenging (comes loaded on phone) fb also made me reinstall messenger or I couldn't see msg on fb.not sure which caused this!
Message 6 of 7 (124 Views)
Tutor

Re: MMS message problem - keeps showing up with viewmymessage.com

He does not use FB, so I don't think he has messenger.  I still don't have his phone fixed.

Message 7 of 7 (56 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.