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Posted Aug 12, 2013
5:17:57 PM
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Latest S3 "upgrade" has problems with email, battery life

Did the upgrade yesterday and now the phone keeps dragging in emails (from Comcast) that I deleted from the phone long ago. Delete them again and they just keep coming back in the next half hour or so. Also, battery life now < 8 hours but was >30 before "upgrade." Spent 45 minutes on phone with technical support to no avail other than being told I need to buy an SD card, back up my phone, reset and reload and "That might fix it." or spend the best part of a day driving to a Device Support Center and they "might" fix it. Had the same problem email problem with my Infuse 4G after an "upgrade" 18 months or so ago and had to buy a new phone which worked fine until this "Upgrade."

 

Any others have the same problem?

 

 

Did the upgrade yesterday and now the phone keeps dragging in emails (from Comcast) that I deleted from the phone long ago. Delete them again and they just keep coming back in the next half hour or so. Also, battery life now < 8 hours but was >30 before "upgrade." Spent 45 minutes on phone with technical support to no avail other than being told I need to buy an SD card, back up my phone, reset and reload and "That might fix it." or spend the best part of a day driving to a Device Support Center and they "might" fix it. Had the same problem email problem with my Infuse 4G after an "upgrade" 18 months or so ago and had to buy a new phone which worked fine until this "Upgrade."

 

Any others have the same problem?

 

 

Latest S3 "upgrade" has problems with email, battery life

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Aug 13, 2013 7:58:41 PM
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When I had my galaxy s3 (up until yesterday) and updated about a week ago the phone ran fine and had no issues like those myself
When I had my galaxy s3 (up until yesterday) and updated about a week ago the phone ran fine and had no issues like those myself

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Aug 14, 2013 6:56:27 AM
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ACE - Professor

Issues after a firmware update are frequently caused by the apps you had installed when you did the update.  This explains why some have issues while others don't (like the previous response).   As recommended, a factory reset can be inconvenient, but will clear up the issues if they are in fact caused by your installed apps.

 

They can't be completely sure this is the cause of your particular issues, so that is why their is the uncertainty of what "might" fix the issue.

Issues after a firmware update are frequently caused by the apps you had installed when you did the update.  This explains why some have issues while others don't (like the previous response).   As recommended, a factory reset can be inconvenient, but will clear up the issues if they are in fact caused by your installed apps.

 

They can't be completely sure this is the cause of your particular issues, so that is why their is the uncertainty of what "might" fix the issue.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 14, 2013 6:07:37 PM
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Well I also did a factory reset a few days before the update to sell it so maybe that is why it did have an issue perhaps?
Well I also did a factory reset a few days before the update to sell it so maybe that is why it did have an issue perhaps?

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Aug 23, 2013 9:23:30 AM
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Finally went to the Device Support Center to get my phone "fixed." Interesting data point: the DSC's do not have the new 4.1.2 upgrade available but still use the 4.1.1. The tech pointed out that they would not get it until it was stable! So my phone went back to 4.1.1, the email works properly and the battery lasts a day and a half again. He said to call them in a month or so to see if they have the upgrade available and bring in my phone for them to install it and monitor the operation. Started reloading the apps I had before.

 

However, my phone started nagging me for the upgrade. I postponed it as I could not delete the notification. However, yesterday afternoon the phone started the upgrade without giving me any option!! I quickly pulled the battery and called Samsung. For the first time ever, I got a tech who was helpful. He said there was no way he could prevent the notification being sent to the phone, and confirmed that if you kept postponing it, the "upgrade" would run automatically!! So we are all involuntary beta testers. :-(

 

Put the battery back in the phone and got a message saying the upgrade had failed. Phone is still on 4.1.1 and working properly. Now I wait to see what happens.

 

Finally went to the Device Support Center to get my phone "fixed." Interesting data point: the DSC's do not have the new 4.1.2 upgrade available but still use the 4.1.1. The tech pointed out that they would not get it until it was stable! So my phone went back to 4.1.1, the email works properly and the battery lasts a day and a half again. He said to call them in a month or so to see if they have the upgrade available and bring in my phone for them to install it and monitor the operation. Started reloading the apps I had before.

 

However, my phone started nagging me for the upgrade. I postponed it as I could not delete the notification. However, yesterday afternoon the phone started the upgrade without giving me any option!! I quickly pulled the battery and called Samsung. For the first time ever, I got a tech who was helpful. He said there was no way he could prevent the notification being sent to the phone, and confirmed that if you kept postponing it, the "upgrade" would run automatically!! So we are all involuntary beta testers. :-(

 

Put the battery back in the phone and got a message saying the upgrade had failed. Phone is still on 4.1.1 and working properly. Now I wait to see what happens.

 

Re: Latest S3 "upgrade" has problems with email, battery life

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Aug 23, 2013 10:17:12 AM
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FedUp99 wrote:

Finally went to the Device Support Center to get my phone "fixed." Interesting data point: the DSC's do not have the new 4.1.2 upgrade available but still use the 4.1.1. The tech pointed out that they would not get it until it was stable! So my phone went back to 4.1.1, the email works properly and the battery lasts a day and a half again. He said to call them in a month or so to see if they have the upgrade available and bring in my phone for them to install it and monitor the operation. Started reloading the apps I had before.

 

However, my phone started nagging me for the upgrade. I postponed it as I could not delete the notification. However, yesterday afternoon the phone started the upgrade without giving me any option!! I quickly pulled the battery and called Samsung. For the first time ever, I got a tech who was helpful. He said there was no way he could prevent the notification being sent to the phone, and confirmed that if you kept postponing it, the "upgrade" would run automatically!! So we are all involuntary beta testers. :-(

 

Put the battery back in the phone and got a message saying the upgrade had failed. Phone is still on 4.1.1 and working properly. Now I wait to see what happens.

 


They tend to put updates a lot later then when it is relased to the public ( the device support centers). I had an issue with charging my old galaxy s2 skyrocket right after i updated it to ICS and got a phone with 2.3.2 Gingerbread. The 2nd time i had to return it i got a phone with ICS


FedUp99 wrote:

Finally went to the Device Support Center to get my phone "fixed." Interesting data point: the DSC's do not have the new 4.1.2 upgrade available but still use the 4.1.1. The tech pointed out that they would not get it until it was stable! So my phone went back to 4.1.1, the email works properly and the battery lasts a day and a half again. He said to call them in a month or so to see if they have the upgrade available and bring in my phone for them to install it and monitor the operation. Started reloading the apps I had before.

 

However, my phone started nagging me for the upgrade. I postponed it as I could not delete the notification. However, yesterday afternoon the phone started the upgrade without giving me any option!! I quickly pulled the battery and called Samsung. For the first time ever, I got a tech who was helpful. He said there was no way he could prevent the notification being sent to the phone, and confirmed that if you kept postponing it, the "upgrade" would run automatically!! So we are all involuntary beta testers. :-(

 

Put the battery back in the phone and got a message saying the upgrade had failed. Phone is still on 4.1.1 and working properly. Now I wait to see what happens.

 


They tend to put updates a lot later then when it is relased to the public ( the device support centers). I had an issue with charging my old galaxy s2 skyrocket right after i updated it to ICS and got a phone with 2.3.2 Gingerbread. The 2nd time i had to return it i got a phone with ICS

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Sep 1, 2013 4:08:14 PM
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I am having the same problems noted here and labeled or stated "potentially due to other software"... The "update" has prevented all communication on the SG3....

So, where is the instruction that you are not to have any apps installed due to interference and prevention of use of basic services? Why didnt the download through the ATT site warn against using on phone operating anything else within capacity? Not once has an update been a positive experience.

Since there is no answer and only absolute uncertainty regarding a cause or solution or resolution, how do I uninstall the update?
I am having the same problems noted here and labeled or stated "potentially due to other software"... The "update" has prevented all communication on the SG3....

So, where is the instruction that you are not to have any apps installed due to interference and prevention of use of basic services? Why didnt the download through the ATT site warn against using on phone operating anything else within capacity? Not once has an update been a positive experience.

Since there is no answer and only absolute uncertainty regarding a cause or solution or resolution, how do I uninstall the update?

Re: Latest S3 "upgrade" has problems with email, battery life

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Sep 1, 2013 4:30:52 PM
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MsSB wrote:
I am having the same problems noted here and labeled or stated "potentially due to other software"... The "update" has prevented all communication on the SG3....

So, where is the instruction that you are not to have any apps installed due to interference and prevention of use of basic services? Why didnt the download through the ATT site warn against using on phone operating anything else within capacity? Not once has an update been a positive experience.

Since there is no answer and only absolute uncertainty regarding a cause or solution or resolution, how do I uninstall the update?

have you tried a full factory reset on it the reinstall everything? If the update came from the carrier it was tested by the carrier and QA'd to work, hence no warning needed


MsSB wrote:
I am having the same problems noted here and labeled or stated "potentially due to other software"... The "update" has prevented all communication on the SG3....

So, where is the instruction that you are not to have any apps installed due to interference and prevention of use of basic services? Why didnt the download through the ATT site warn against using on phone operating anything else within capacity? Not once has an update been a positive experience.

Since there is no answer and only absolute uncertainty regarding a cause or solution or resolution, how do I uninstall the update?

have you tried a full factory reset on it the reinstall everything? If the update came from the carrier it was tested by the carrier and QA'd to work, hence no warning needed

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Sep 1, 2013 7:58:29 PM
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Please remove my inquiry and any potential service "check up" .

But of course I thank you for your kind service oriented response.
Please remove my inquiry and any potential service "check up" .

But of course I thank you for your kind service oriented response.

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Sep 2, 2013 1:31:48 PM
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Professor

As mentioned above, hard resets are recommended after every major firmware update.

 

That said, have you tried deleting and re-adding that email account?

As mentioned above, hard resets are recommended after every major firmware update.

 

That said, have you tried deleting and re-adding that email account?

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Sep 3, 2013 7:12:54 AM
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ACE - Professor
Edited by redpoint73 on Sep 3, 2013 at 7:17:44 AM

MsSB wrote:
I am having the same problems noted here and labeled or stated "potentially due to other software"... The "update" has prevented all communication on the SG3....

So, where is the instruction that you are not to have any apps installed due to interference and prevention of use of basic services?

You are misunderstanding.  Its the presence of certain apps and settings BEFORE the update that may be causing the issue.  In this case, doing a factory reset, and then re-installing the apps (AFTER the firmware update has been installed, as the update remains intact) will often resolve random bugs.  Its not a sure thing (you may still have issues after a factory reset), but it often helps.

 

Yes, its less than ideal, and an inconvenience to have to do a factory reset and setup the phone again.  But its just a possible fix that is being suggested here. 

 

It must be understood that there are millions of possible combinations of hundreds of thousands of apps and settings that can cause bugs when the OS is updated.  The manufacturer will test and try to catch as many conflict as they can, but its simply not feasible for them to catch every one.

 

 


MsSB wrote:

Since there is no answer and only absolute uncertainty regarding a cause or solution or resolution, how do I uninstall the update?


 

 

Reverting or downgrading to older OS software is not normally allowed in Android. 

 

Several solutions have been suggested.  There is one "absolute certainly":  if you don't try any fixes, the problem won't fix itself.


MsSB wrote:
I am having the same problems noted here and labeled or stated "potentially due to other software"... The "update" has prevented all communication on the SG3....

So, where is the instruction that you are not to have any apps installed due to interference and prevention of use of basic services?

You are misunderstanding.  Its the presence of certain apps and settings BEFORE the update that may be causing the issue.  In this case, doing a factory reset, and then re-installing the apps (AFTER the firmware update has been installed, as the update remains intact) will often resolve random bugs.  Its not a sure thing (you may still have issues after a factory reset), but it often helps.

 

Yes, its less than ideal, and an inconvenience to have to do a factory reset and setup the phone again.  But its just a possible fix that is being suggested here. 

 

It must be understood that there are millions of possible combinations of hundreds of thousands of apps and settings that can cause bugs when the OS is updated.  The manufacturer will test and try to catch as many conflict as they can, but its simply not feasible for them to catch every one.

 

 


MsSB wrote:

Since there is no answer and only absolute uncertainty regarding a cause or solution or resolution, how do I uninstall the update?


 

 

Reverting or downgrading to older OS software is not normally allowed in Android. 

 

Several solutions have been suggested.  There is one "absolute certainly":  if you don't try any fixes, the problem won't fix itself.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Sep 4, 2013 7:33:51 AM
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Community Support

Hello everyone, 

 

I'm sorry you're having problems with the upgraded software. Please send us a Private Message with your name, account number, contact number, phone's IMEI, and the details of the issues you're having. 

 

We are looking in to the issues and will do our best to help. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Hello everyone, 

 

I'm sorry you're having problems with the upgraded software. Please send us a Private Message with your name, account number, contact number, phone's IMEI, and the details of the issues you're having. 

 

We are looking in to the issues and will do our best to help. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 4, 2013 9:14:54 AM
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Professor

Before factory resetting, you should try removing and re-adding your account as jii suggested. However, don't just delete the account and re-add it. Go to settings>apps and under all apps find the email app and click for info. There you will see the options to delete cache and delete data. Perform those two and then go into the email app and setup your email again. If this doesn't help, then consider the factory reset.

Before factory resetting, you should try removing and re-adding your account as jii suggested. However, don't just delete the account and re-add it. Go to settings>apps and under all apps find the email app and click for info. There you will see the options to delete cache and delete data. Perform those two and then go into the email app and setup your email again. If this doesn't help, then consider the factory reset.

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Sep 4, 2013 4:33:44 PM
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Julie,
Thank you for the attempted concern, but the ATT website fosters further
frustration, I have registered several times since 2007.. it doesn't
recognize log in, but then will not accept my email because it's already
registered. UGH.

Yes the SG3 update problems are worse ... and there is no resolution. I
cannot email, send/receive of texts sporadic, the contacts lock up and not
one is shown on the screen.. tried cleaning out the calendar but.... the
only thing working is internet.

I have incurred extra expense to purchase backup software and lost revenue
losing two projects as an independent consultant due to tech
difficulties.... You are an individual, and I thank you for customer
service, but....

Please provide alternative direction as to where to submit my information.
But, my ATT phone is 214 392 4874 and my name is listed here. ATT --whom I
pay almost $300 per month-- should have information registered with that
number..... There is no related information on ATT tech support website.

I do not wish to be unpleasant, but .... I do not wish to spend 12 more
hours having ATT "tech" support reading to me what I see on the screen in
front of me... I have now spent six days trying to get the phone to work
and I am not a big fan of ATT at this time.

Everyone else, forgive the long message. I am usually a peaceful, loving
individual.....!!! Smiley Happy
Sandi
Julie,
Thank you for the attempted concern, but the ATT website fosters further
frustration, I have registered several times since 2007.. it doesn't
recognize log in, but then will not accept my email because it's already
registered. UGH.

Yes the SG3 update problems are worse ... and there is no resolution. I
cannot email, send/receive of texts sporadic, the contacts lock up and not
one is shown on the screen.. tried cleaning out the calendar but.... the
only thing working is internet.

I have incurred extra expense to purchase backup software and lost revenue
losing two projects as an independent consultant due to tech
difficulties.... You are an individual, and I thank you for customer
service, but....

Please provide alternative direction as to where to submit my information.
But, my ATT phone is 214 392 4874 and my name is listed here. ATT --whom I
pay almost $300 per month-- should have information registered with that
number..... There is no related information on ATT tech support website.

I do not wish to be unpleasant, but .... I do not wish to spend 12 more
hours having ATT "tech" support reading to me what I see on the screen in
front of me... I have now spent six days trying to get the phone to work
and I am not a big fan of ATT at this time.

Everyone else, forgive the long message. I am usually a peaceful, loving
individual.....!!! Smiley Happy
Sandi

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Sep 4, 2013 5:39:03 PM
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Thank you. Will try.
Thank you. Will try.

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Sep 5, 2013 7:41:15 AM
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All of my ATT services are "unavailable" this morning....... but I'm sure it's just a neighborhood issue.

All of my ATT services are "unavailable" this morning....... but I'm sure it's just a neighborhood issue.

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Sep 5, 2013 8:33:10 AM
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ACE - Professor

Do not post your personal info, such as your phone number on this forum. 

 

If you can log into this website to make posts, you should be able to use the Private Message function to contact Julie, as she instructed. 

Do not post your personal info, such as your phone number on this forum. 

 

If you can log into this website to make posts, you should be able to use the Private Message function to contact Julie, as she instructed. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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