LG V20 disconnecting from home wifi

Hello @al2020!

Try resolving your experience by following these steps:

• From the home screen, select Settings
• Scroll to and select Storage > Cached Data > OK
• Once the cached data clears, the storage screen refreshes and cached data will not be listed, meaning your cached data is successfully cleared.

Afterwards, please verify whether your device maintains a connection to your Wi-Fi.

We hope this info helps!

Lar, AT&T Community Specialist

Hello @al2020,

Thank you for informing us. Your cell phone is most likely automatically switching from Wi-Fi to cellular data, due to a mobile data connection option in your settings called Smart network switch. If this setting is causing your LG V20 to constantly disconnect from your home Wi-Fi, we recommend that you disable it by following these steps:

1. Swipe down from the top of the screen.

2. Tap and hold on the Wi-Fi icon.

3. Tap the Menu icon.

4. Tap Advanced Wi-Fi

5. Tap the status switch beside Switch to Mobile Data to turn off Smart network switch.

Let us know if this helps.

Sean, AT&T Community Specialist 

Hello @al2020,

If you're unable to tap the status switch beside the Switch to Mobile Data setting, but it is already turned off, clearing the cached data may help. Please follow these steps to clear the cache partition:

1. Power off your LG V20.

2. Hold the power off, volume up, and the home button simultaneously.

3. After your LG V20 vibrates once, it is put into recovery mode.

4. Search for the entry called "Wipe cache partition" and select it.

5. Once the process is completed, you can restart your device by selecting "Reboot system now".

Let us know if this helps.

Sean, AT&T Community Specialist