Learn about the Samsung Galaxy S10e, S10 & S10+ - The Next Generation of Galaxy!
Learn about the Next Generation of Galaxy!
12-07-2018 8:03 PM
12-07-2018 8:03 PM
Please help my Lg g4 shut off on me this morning and I can’t get it to turn back on it gets stuck on Lg start up screen I can’t even get into device recovery mode please help I hate not having a way to call someone especially if there is an emergency thanks in advance!!!!!!!!
Solved by: Go to Solution.
12-09-2018 10:37 AM
12-09-2018 10:37 AM
Hi, @Jnicar40,
Let's see if we can't get you past the LG logo screen. If you haven't yet, press and hold the Power button, then tap Restart>OK. If that doesn't work, or you're not provided that option, you may need to perform a factory reset. If so, follow these steps:
A factory reset will cause you to lose anything placed on the device, data, apps, since you bought it. If a factory reset doesn't help, you may need to look into replacing it.Let us know if this helps.
James, AT&T Community Specialist