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drewc8480's profile

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Monday, March 25th, 2019 9:12 PM

LG G3 not updating

I have a LG G3 D850. I bought it brand new a week ago. It currently has 4.4.2 installed and every time I press update now, it tells me that my device is up to date. I have contacted AT&T numerous times and they state that they will "push the update" to my phone but I never get a notification. This has been going on for the past three days. I am in the US, on AT&T wireless, phone is not rooted(nor unlocked). I'm not sure what else to do.

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Community Support

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230.7K Messages

5 years ago

Hi, @drew8480,

 

What a great question! Let's see what can be done to help you receive an update. Here's things to know about software updates through AT&T. It includes a list of requirements to receive an update. If it doesn't meet those requirements, it won't happen.

 

If everything matches, you can try to manually update your LG G3 with the steps provided. If this doesn't help, sign into your myAT&T account, pick the device you need to go into the AT&T Troubleshoot & Resolve Tool, click on Software update under Device/software issues, and follow the steps provided.

 

If after all of this your device can not or will not update through AT&T, you will need to contact LG and see if they can help you update your phone.

 

Have a great week!

 

James, AT&T Community Specialist

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