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Kyocera hydro c6742a can't get past screen pin lock n can't remember Gmail password either

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Kyocera hydro c6742a can't get past screen pin lock n can't remember Gmail password either

I purchased this phone from a friend and they couldn't remember the screen pin lock code nor the correct email/password combo to gain access to phone. We've tried hard resetting but it never goes to the reboot screen it just continues to restart. What is going on? Please help.

 

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Accepted by ATTKevin
‎07-01-2019 3:55 PM

Re: Kyocera hydro c6742a can't get past screen pin lock n can't remember Gmail password either

Hello @Dixiedebra25,

 

We can definitely assist you with resetting the pattern lock for your cell phone. You can follow the steps at this link to Learn how to enter the backup PIN for your Kyocera Hydro SHORE device. If you don't remember your backup PIN, you'll need to unlock the device using the Google account that is associated with the device. If you don't have the Google account username and password information available, we recommend that you contact the original owner of the device for further assistance.

 

Sean, AT&T Community Specialist


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