Tutor
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2 Messages
Kyocera c6745 forgotten pass code and pin.
I have a new kyocera c6745. Unfortunately, I have forgotten my passcode to unlock the phone and the back up pin. I tried doing a factory reset by holding down the power button and volume down key, but when the phone comes back on it still asks for a passcode.
Am I doing something wrong or is there any way to get past this?
Am I doing something wrong or is there any way to get past this?
ATTHelp
Community Support
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230.7K Messages
7 years ago
Greetings @Jacklync!
I’m sorry to hear you’re having a hard time with the alternate master reset. I’m glad you reached out to us with this matter, I will be more than happy to provide further assistance.
There are a few more steps after the volume down, and power key initiation. No need to worry, it is still a fairly simple process. All we need to do is with the phone off, press and hold down the Volume Down and Power buttons at the same time until the 'Android System Recovery' screen appears, then release them. Press the Volume Down button until 'wipe data/factory reset' is highlighted, then press the Power button. Press the Volume Down button until 'Yes -- Erase everything' is highlighted, and then press the Power button. Your phone will then perform the reset process and display “Reboot system now” when complete. Press the Power button to select the reboot option and complete the master reset
If you have any further questions or concerns, please feel free to reach out to us. We are always here to help!
Cesar, AT&T Community Specialist
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Lynaehunt
Contributor
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1 Message
7 years ago
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Gabediaz
Contributor
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1 Message
6 years ago
I tired to do that but the screen keeps Turing off and on
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PCarlton
Contributor
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2 Messages
6 years ago
Mine keeps asking for a previous owners gmail but I am the original owner and it won't accept my email or any other information I try.
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Shaun1973
Contributor
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2 Messages
6 years ago
That didnt work niw what do i do
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Pulla29
Contributor
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2 Messages
6 years ago
Did u ever get the power an volume down button to rest the phone ive tryed a bunch an cant get that option it just starts optimizing qll the apps! So so fustrating fustratin! What else can i do?
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Pulla29
Contributor
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2 Messages
6 years ago
Has anyone been able to get past the screen lock or able to get it on the android screen instead automatically starts optimizing or am i just waisting my time! Pls someone pls reply!
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FrantzJean
Contributor
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2 Messages
6 years ago
J'aimerais flasher
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