I have a Samsung Galaxy S2 Skyrocket that has been having problems for about 2-3 months now. Every so often it loses it's connection to the network and can't receive texts or phone calls until we disconnect (airplane mode or reboot). I just got off the phone with Customer Support and was told yet again (at least the 4th time) that there is a known issue they are working on with no known resolution date. I was told the problem is that the 4G/LTE network is not releasing the phone. How can this be the problem when the phone is sitting on Wi-Fi and not needing to use the 4G/LTE data?
Today they told me to power down the phone once a day. This is not a solution. I want this problem fixed, I don't care what it takes, but it is a huge inconvience.
If this is a device issue, you may qualify for a warranty replacement, however I would like for you to send a private message to attcustomercare so we can further troubleshoot. Include your name, email addess, phone number and the best time to reach you and a representative will contact you within 48 hours. I'm sorry you're having a hard time getting this resolved.