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Posted Mar 22, 2013
10:20:04 AM
Intermittent connection problems

I have a Samsung Galaxy S2 Skyrocket that has been having problems for about 2-3 months now.  Every so often it loses it's connection to the network and can't receive texts or phone calls until we disconnect (airplane mode or reboot).  I just got off the phone with Customer Support and was told yet again (at least the 4th time) that there is a known issue they are working on with no known resolution date.  I was told the problem is that the 4G/LTE network is not releasing the phone.  How can this be the problem when the phone is sitting on Wi-Fi and not needing to use the 4G/LTE data?

 

Today they told me to power down the phone once a day.  This is not a solution.  I want this problem fixed, I don't care what it takes, but it is a huge inconvience.

 

What can be done.

I have a Samsung Galaxy S2 Skyrocket that has been having problems for about 2-3 months now.  Every so often it loses it's connection to the network and can't receive texts or phone calls until we disconnect (airplane mode or reboot).  I just got off the phone with Customer Support and was told yet again (at least the 4th time) that there is a known issue they are working on with no known resolution date.  I was told the problem is that the 4G/LTE network is not releasing the phone.  How can this be the problem when the phone is sitting on Wi-Fi and not needing to use the 4G/LTE data?

 

Today they told me to power down the phone once a day.  This is not a solution.  I want this problem fixed, I don't care what it takes, but it is a huge inconvience.

 

What can be done.

Intermittent connection problems

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Apr 5, 2013 10:21:27 AM
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Hi brianmwenger,


If this is a device issue, you may qualify for a warranty replacement, however I would like for you to send a private message to attcustomercare so we can further troubleshoot.  Include your name, email addess, phone number and the best time to reach you and a representative will contact you within 48 hours. I'm sorry you're having a hard time getting this resolved.

 

 

 

 

Private Message

Hi brianmwenger,


If this is a device issue, you may qualify for a warranty replacement, however I would like for you to send a private message to attcustomercare so we can further troubleshoot.  Include your name, email addess, phone number and the best time to reach you and a representative will contact you within 48 hours. I'm sorry you're having a hard time getting this resolved.

 

 

 

 

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