Contributor
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2 Messages
IMEI of AT&T device looks doesn’t match an AT&T device.
Hello,
I bought AT&T devece at eBay marked as "Clean ESN - ready for activation with AT&T". But I'm from another country and want to unlock device.
But when I entered IMEI at ATT unlock service I see:
"Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI."
Device - Samsung Galaxy Note 5 SM-N920A
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]
formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
Ugh. What you should have purchased was an unlocked device. That notice indicates the phone was never used on AT&T.
“Ready for activation on AT&T” indicates it’s locked and no assurance it can be unlocked- ever.
I suggest you contact the seller to see if it can be unlocked.
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kaftanati
Contributor
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2 Messages
6 years ago
Ohm. But device have AT&T logo and was sent to me with AT&T SIM card.
Can this device unlocked from AT&T service lock if it isn't marked as "Bad Esn" at AT&T database?
Do you can help me with this problem?
P.s. Big thanks for quick reply and attention for my problem.
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formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
No, we can’t help. This is a customer populated forum, not Support.
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