I'm trying to use my metro PC's sim card with an att phone I've already received a unlock code.?l

I'm using Kyocera duraforce I have my unlock code from At&t but the prompt to enter code never appears what to I need to do?

Responses

ATTHelp

Community Support

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231.3K Messages

7 years ago

Hello @Douglas77!

I hope your morning is well so far! Unlocking your Kyocera Duraforce phone is a great thing to do. This will allow it to be used on any cellphone provider which is compatible. I use my unlocked phone for travel overseas. I am more than happy to help with this today!

Here is a link to the unlock instructions page. Please click Kyocera to see the steps. Here are the instructions:

Power off device and remove the AT&T SIM card.
Insert a SIM card from another wireless carrier.
Power on the device.
Enter the unlock code when prompted.
Press Unlock.
The device displays "SIM Network unlock successful." The device is successfully unlocked.

I’m glad I could help! Thank you and have a great rest of your Thursday.

Daniel, AT&T Community Specialist

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Dawnrstevens1983

New Member

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4 Messages

I have this same phone and I just received the unlock code from AT&T but the unlock prompt doesn't pop up. I am using a t-mobile sim. Please help??

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4 years ago

0

Lilybell2

ACE - Professor

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2.2K Messages

Try again. If it still doesn't work, contact Customer Support.

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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4 years ago

0

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Dawnrstevens1983

New Member

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4 Messages

I've tried it for 4 days now. Whole googling I found this. I was hoping you could help.

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4 years ago

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formerlyknownas

ACE - Sage

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117K Messages

4 years ago

No pop up means:

phone is already unlocked

phone is permanently locked for entering wrong code to many times.

sim card is from an at&t mvno.

Does the phone work with non at&t sim? or say sim not supported?

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Dawnrstevens1983

New Member

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4 Messages

Thank you for your help. Nothing about the sim not being supported. I have a t-mobile sim I've had been using in my Asus Zenfone(came unlocked) for a few years now. I've only used the keocera phone with a "freedom pop" sim which works with att or TMobile phones. I didn't think it was unlocked to begin with. I contacted att and they've given me an unlock code.

When I put my sim in the keocera phone I get a text message that says this.

”We see your phone does not have correct settings to access the internet or send MMS.Settings will be sent to your handset."

I have factory reset the phone. And still nothing.
I've seen in some other posts that there's a number you can dial, but it looks like it's based off your phone type. Next step is contacting keocera. If you can't think of anything.

(edited)

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4 years ago

0

formerlyknownas

ACE - Sage

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117K Messages

That indicates its not programmed for your current carrier, but also seems like its unlocked already if it doesnt pop up with a ’sim not supported’ message.

Keocera cannt help you.

Contact your current carrier for programming sett8ngs

(edited)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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4 years ago

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Dawnrstevens1983

New Member

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4 Messages

thank you.

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4 years ago

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AT&T Community Forums

Douglas77

I'm trying to use my metro PC's sim card with an att phone I've already received a unlock code.?l

ATTHelp

Dawnrstevens1983

Lilybell2

Dawnrstevens1983

formerlyknownas

Dawnrstevens1983

formerlyknownas

Dawnrstevens1983

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Douglas77

I'm trying to use my metro PC's sim card with an att phone I've already received a unlock code.?l

ATTHelp

Dawnrstevens1983

Lilybell2

Dawnrstevens1983

formerlyknownas

Dawnrstevens1983

formerlyknownas

Dawnrstevens1983

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