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I could not upgrade to 4.3


I could not upgrade to 4.3

 I have a Samsung Galaxy S4 (I337), I bought it in USA and now I'm in the Dominican Republic, and when I try to update it says "actulizacion Interrupted" but does not load or display the actulización not shown me. HELP!

Message 1 of 3

Re: I could not upgrade to 4.3

I had the same problem but i have the s4 active
Message 2 of 3
Former Employee

Re: I could not upgrade to 4.3

Hello, estebangl25 and Alphabeat!


Thanks for posting. I'm sorry to hear you're having trouble downloading the software update. Is AT&T currently your cell carrier? If not, you would need to contact your cell provider regarding the software update.


If AT&T is your provider, please send us a private message by clicking here so we can help. In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.


Let me know if you have any questions!



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