I am getting 2G network instead of 3G

Contributor

I am getting 2G network instead of 3G

I am a GoPhone user. My phone is Samsung Galaxy SII HD LTE (Unlocked, brought from Korea). I am using $25.00/mon 1GB data plan.

However, I am getting 2G(GSM), not 3G. My phone works well in Korea, it even gets LTE with no problem. but if i put at&t SIM into my phone in America, I get 2g, not 3g, even after checking my phone setting and setting it to be 3G. I am supposed to get 3G network. Please help me

1,143 Views
Message 1 of 4
Professor

Re: I am getting 2G network instead of 3G

What UMTS bands does your phone have?  It would have to have the 850 and 1900MHz bands in order to get 3G/4G from AT&T.

Message 2 of 4
Contributor

Re: I am getting 2G network instead of 3G

it has quad band UMTS 850/900/1900/2100, HSPA+ 21Mbps/HSUPA 5.76Mbps, EDGE/GPRS Class 12, and Quad band GSM 850/900/1800/1900.

Message 3 of 4
Highlighted
Professor

Re: I am getting 2G network instead of 3G

You can check the coverage map here to see if there is 3G service in your area for GoPhone.  Be sure to click on the GoPhone map to see a coverage estimate for your area.

 

If you are in a 3G area, go to your nearest corporate AT&T store to see if they have any further insight.

Message 4 of 4
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support