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Huawei Ascend XT update fails


Huawei Ascend XT update fails

My Huawei XT Ascend (H1611) is on B160 & AT&T update shows an update is available.  I choose "Continue Update" & a few minutes later I get the message "A new update for your device is available.  Your device will automatically retry the download."


I have try getting this update about 15 times in the last 4 days.  I have removed all apps possible (5.21GB available), clear cache, reset phone.  I am connected to 25MB/s internet wireless & good AT&T signal.  Can you tell me what the problem is?

Message 1 of 5
Accepted by Administrator (Administrator)
Accepted by davidbk
‎10-29-2018 1:18 PM

Re: Huawei Ascend XT update fails

Hello, @sukhan,


Let's take a look at the update. Go ahead and try installing the update manually. We have the steps so you can install the latest update for the Huawei Ascend XT yourself. If you're still having trouble with it, then you may want to check your device with our Troubleshoot & Resolve Tool. Sign into your myAT&T account, follow the link, go from Select your issue>Device/service issues, click on Software update and follow the steps to troubleshoot the update on your Huawei.


Let us know if this helps!


James, AT&T Community Specialist

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Message 2 of 5

Re: Huawei Ascend XT update fails

The solution did not work (surprise, surprise) since I have already tried that!  I went to an AT&T store today & they have no clue what to do, but agreed that there are 2 updates for the phone, B170 & B180.  But even at the AT&T store connected to AT&T wifi with 5 bar cell service & factory reset (7.52GB space) the update fails.  I guess this is the way AT&T gets people to buy new phones!

Message 3 of 5

Re: Huawei Ascend XT update fails

December 29, 2018 & the problem still is not resolved!  Even went to 2 AT&T stores, but no use as they have no idea on how to fix the issue! 

Message 4 of 5
ACE - Professor

Re: Huawei Ascend XT update fails

@sukhan As AT&T has been unable to resolve this issue, I suggest you try Huawei support:  https://consumer.huawei.com/us/support/phones/ascend-xt/





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